Senior Support Data Analyst

Fivetran
United States
Workplace: HybridFull timeUSD 178,493 - 223,116 annuallyFunction: Data Analytics & Business IntelligenceExperience: 6+ yearsSkills: ["Written communication","Verbal communication","Root cause analysis","Customer focus","Problem-solving","Builder mindset","Technical judgment"]

Join the dbt charts team as a practicing analyst who helps customers solve complex technical issues across their analytics stack. You’ll work end-to-end on escalations through Slack, email, GitHub, and live sessions—diagnosing dbt models and lineage, SQL/query behavior, warehouse permissions, and dashboard configuration. You’ll build onboarding dashboards and turn recurring problems into documentation, runbooks, tooling, and better product experiences as dbt charts scales.

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FursaFursa
Fivetran
Fivetran
1 week ago

Senior Support Data Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Join the dbt charts team as a practicing analyst who helps customers solve complex technical issues across their analytics stack. You’ll work end-to-end on escalations through Slack, email, GitHub, and live sessions—diagnosing dbt models and lineage, SQL/query behavior, warehouse permissions, and dashboard configuration. You’ll build onboarding dashboards and turn recurring problems into documentation, runbooks, tooling, and better product experiences as dbt charts scales.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Own complex customer issues from first contact through resolution across Slack, email, GitHub, and live sessions.
  • •Diagnose technical problems across dbt models and lineage, SQL/query semantics, data warehouses, permissions, dashboard configuration, and visualization.
  • •Troubleshoot customer environments including metric definitions, joins, incremental logic, and other analytics challenges.
  • •Design and build dashboards and reference examples for onboarding, migrations, and best practices.
  • •Translate customer pain into actionable feedback for Product and Engineering while building the support function and participating in on-call rotation.

Pay and Benefits

Salary: USD 178,493 - 223,116 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid Time-offParental LeaveRsus

Key Requirements

  • •6+ years in technical support, customer success engineering, technical account management, solutions engineering, or analytics engineering in a customer-facing role.
  • •Direct experience with BI, analytics, data infrastructure, or modern data stack products.
  • •Strong SQL skills to troubleshoot complex queries, joins, data models, and unexpected results.
  • •Hands-on experience with dbt or analytics engineering, with the ability to quickly become proficient in dbt.
  • •Experience troubleshooting modern data warehouses such as Snowflake, BigQuery, Databricks, Postgres, or similar technologies.
Experience:6+ yearsTechnical supportCustomer success engineeringAnalytics engineeringBIData infrastructureModern data stack
Skills:Written communicationVerbal communicationRoot cause analysisCustomer focusProblem-solvingBuilder mindsetTechnical judgment
Languages:English
Tech Stack:DbtSQLSlackGitHubGitSnowflakeBigQueryDatabricksPostgresDashboardsData visualizationData modelingData lineageWarehouses

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn