Claims Auto Adjuster - Non Injury

USAA
Phoenix
Workplace: HybridFull timeUSD 51,370 - 86,680 annuallyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Prioritization"]

Handle moderately complex auto insurance claims end to end—investigating liability, applying coverage, negotiating comparative negligence, and settling claims in compliance with state laws. Gather information via police and recorded/witness statements, evaluate damage, document decisions, and collaborate with internal and external partners to set expectations and resolve matters compassionately. Support SIU referrals when needed and assist with CAT response, including on-call and occasional weekend/evening work.

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FursaFursa
USAA
USAA
2 days ago

Claims Auto Adjuster - Non Injury

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Last checked: 3 hours agoStatus: Live

Job Summary

Handle moderately complex auto insurance claims end to end—investigating liability, applying coverage, negotiating comparative negligence, and settling claims in compliance with state laws. Gather information via police and recorded/witness statements, evaluate damage, document decisions, and collaborate with internal and external partners to set expectations and resolve matters compassionately. Support SIU referrals when needed and assist with CAT response, including on-call and occasional weekend/evening work.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Investigate liability, apply appropriate coverage, evaluate, negotiate, and settle moderately complex auto claims.
  • •Negotiate comparative negligence and shared liability determinations (claimant/adverse carrier).
  • •Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when appropriate.
  • •Gather and analyze information needed to determine liability (e.g., police reports, recorded and witness statements).
  • •Document investigation, damage evaluation, negotiation, and settlement decisions; collaborate with partners and support CAT/on-call needs as required.
Travel: Medium travel

Pay and Benefits

Salary: USD 51,370 - 86,680 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeavePaid HolidaysParental LeaveAdoption AssistanceVolunteer HoursWellness Stipend

Key Requirements

  • •High school diploma or GED.
  • •1 year of customer service experience.
  • •Progressive experience handling low-complexity auto non-injury liability claims.
  • •Obtain and maintain an insurance adjuster license within 90 days (3 attempts).
  • •Developing knowledge of auto claims contracts and application of case law and state laws/regulations.
Experience:Auto insuranceP&C insuranceInsurance claimsCustomer service
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionPrioritization
Licenses:Insurance adjuster license
Certifications:Insurance adjuster licenseAICCPCU
Tech Stack:GuidewireP&C insurance

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn