ETCH Customer Engineer II

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: associatesSkills: ["Written communication","Verbal communication","Customer communication","Diagnostic thinking"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Troubleshoot technical issues using digital analytics and basic diagnostic techniques, with guidance from Senior Field Service Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) while coordinating and communicating with customers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
1 month ago

ETCH Customer Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Troubleshoot technical issues using digital analytics and basic diagnostic techniques, with guidance from Senior Field Service Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) while coordinating and communicating with customers to ensure smooth operations and exceptional service.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment.
  • •Use digital analytics for troubleshooting.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers.
Travel: Low travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Familiarity with hand tools and digital multimeters; basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:1-2 years
Education:Associate's
Skills:Written communicationVerbal communicationCustomer communicationDiagnostic thinking
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersPneumaticsHydraulicsElectronicsVacuumThermodynamicsElectrical schematicsMechanical schematics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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