WPP

1 day ago

Customer Success Manager

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Last checked: 21 hours agoStatus: Live

Job Summary

Own a portfolio of 16–20 accounts and drive adoption of a data collaboration platform within the Ad Tech space. After new contracts close, build strong client relationships, align customer goals with the platform’s capabilities, and ensure stickiness, renewals, and expansion. Help clients succeed with usage-based value delivery as the business transitions from flat-rate SaaS to usage-based revenue. Work with the North American Client Services team.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive adoption and usage of the data collaboration platform for a portfolio of ~16–20 accounts.
•Take ownership of the client relationship after sales closes new contracts.
•Make the platform indispensable by aligning clients’ business goals with platform capabilities.
•Ensure client stickiness, secure renewals, and identify expansion opportunities.
•Manage North American Client Services responsibilities within a usage-based revenue transition.

Pay and Benefits

Salary: USD 60,000 - 140,000 annually

Key Requirements

•3-5 years in a customer success or account management role within the Ad Tech industry.
•Solid understanding of the paid media marketplace, including DSPs, SSPs, and data platforms.
•Ability to articulate success using business outcomes and metrics (e.g., revenue growth, usage increase).
•Understanding that renewals are earned through continuous value delivery and driving platform usage.
•Technical aptitude to grasp how Ad Tech platforms work and partner credibly with clients and internal teams.

Experience:3-5 yearsAd techSaaS

Skills:Relationship buildingBusiness outcome focusUsage-driven mindsetProactiveLearning mindset

Languages:English

Tech Stack:WPP OpenData collaboration platformDSPsSSPsData platforms

Company Brief

WPP

Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1971

Website LinkedIn

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WPP