Enterprise Customer Success Manager-Expression of Interest

Darktrace
Los Angeles
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Time management","Team collaboration","Negotiation"]

Manage a portfolio of named Darktrace customers, driving adoption, renewals, and expansion across a global base. Partner with Sales, Technical Resources, and Cyber Threat Analysts to maximize ARR, conduct executive reviews, present cybersecurity solutions to CISOs, and identify upsell opportunities while mentoring junior team members and aligning cross-functional teams for complex accounts.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Darktrace
Darktrace
4 months ago

Enterprise Customer Success Manager-Expression of Interest

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Manage a portfolio of named Darktrace customers, driving adoption, renewals, and expansion across a global base. Partner with Sales, Technical Resources, and Cyber Threat Analysts to maximize ARR, conduct executive reviews, present cybersecurity solutions to CISOs, and identify upsell opportunities while mentoring junior team members and aligning cross-functional teams for complex accounts.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of up to 35 existing Darktrace customers to maximize utility and grow ARR
  • •Conduct business reviews with client executive leadership and health checks to drive satisfaction and outcomes
  • •Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts
  • •Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning product suites with customer use cases
  • •Ensure customers are set up for success and facilitate renewal at the end of the subscription term

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeavePet InsuranceLife InsuranceCommuter Benefits401kEmployee Assistance

Key Requirements

  • •Minimum of 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting
  • •Strong communication and presentation skills with senior professionals across industries
  • •Familiarity with enterprise networking technology (preferred) and foundational cybersecurity concepts
  • •Strong time management, self-motivation, and teamwork abilities
  • •Experience managing a portfolio and driving renewals or upsell opportunities
Experience:5+ yearsCybersecurityEnterprise software
Skills:CommunicationPresentationTime managementTeam collaborationNegotiation
Tech Stack:Enterprise networkingCybersecurity concepts

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn