Content Designer

Discover Financial
Toronto
Workplace: HybridFull timeUSD 94,800 - 108,200 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 4-5 yearsSkills: ["Storytelling","Presentation skills","Collaboration","Self-direction","Organizational skills"]

Own end-to-end content and copy for secure payments experiences across mobile and responsive web. Write human-centered microcopy for money transfer flows, and shape the overall user experience through IA, navigation, and interactive models. Partner with XD, product, engineering, legal, marketing, and research teams, using data, customer insights, and call-center metrics to drive hypothesis-based recommendations while upholding voice, tone, and WCAG 2.1 AA accessibility standards.

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Discover Financial
Discover Financial
3 days ago

Content Designer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own end-to-end content and copy for secure payments experiences across mobile and responsive web. Write human-centered microcopy for money transfer flows, and shape the overall user experience through IA, navigation, and interactive models. Partner with XD, product, engineering, legal, marketing, and research teams, using data, customer insights, and call-center metrics to drive hypothesis-based recommendations while upholding voice, tone, and WCAG 2.1 AA accessibility standards.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Write content end-to-end for payments features.
  • •Collaborate with product, design, research, legal, marketing, and engineering to deliver customer experiences.
  • •Shape the experience through information architecture, navigation, and interactive models—not just copy.
  • •Use data and customer insights to make hypothesis-driven recommendations informed by analytics and research.
  • •Uphold voice, tone, and content guidelines; write for screen readers and assistive technologies meeting WCAG 2.1 AA.

Pay and Benefits

Salary: USD 94,800 - 108,200 annually
Perks:Health InsuranceTuitionHome Office

Key Requirements

  • •4-5 years of content design or UX writing experience for digital products, including mobile and responsive web.
  • •Portfolio with 1-2 end-to-end case studies, including constraints and measurable outcomes where possible.
  • •Demonstrated data fluency, comfortable working with analytics dashboards or presentations.
  • •Strong storytelling and presentation skills using data and narrative from a human-centered perspective.
  • •Highly organized, self-directed, and able to deliver against competing priorities.
Experience:4-5 years
Skills:StorytellingPresentation skillsCollaborationSelf-directionOrganizational skills
Tech Stack:WCAG 2.1 AAAnalytics dashboardsLLMs

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn