Research Operations Program Manager

Thumbtack
Ontario
Workplace: RemoteFull timeUSD 97,800 - 126,500 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Project management","Coordination","Written and verbal communication","Stakeholder alignment","Continuous improvement"]

Design, scale, and continuously improve the systems and tooling that enable high-quality user and market research. Own the operational backbone for participant recruiting and incentives, research repositories, onboarding and L&D, budgets and vendor management, and research culture initiatives. Partner across Engineering, Data, Legal, and IT to maintain compliant, secure tooling environments, while providing hands-on operational support for studies and tracking research activity to improve planning and visibility.

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FursaFursa
Thumbtack
Thumbtack
8 months ago

Research Operations Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Design, scale, and continuously improve the systems and tooling that enable high-quality user and market research. Own the operational backbone for participant recruiting and incentives, research repositories, onboarding and L&D, budgets and vendor management, and research culture initiatives. Partner across Engineering, Data, Legal, and IT to maintain compliant, secure tooling environments, while providing hands-on operational support for studies and tracking research activity to improve planning and visibility.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Design, scale, and govern systems and tools supporting high-quality, efficient user and market research.
  • •Maintain and evolve a reliable, searchable research repository of structured insights.
  • •Lead participant operations including recruiting, incentives, and vendor management aligned to ethics, privacy, and smooth execution.
  • •Partner with Engineering, Data, Legal, and IT to maintain integrated, compliant, and secure data and tooling environments.
  • •Drive operational excellence through budgets, contracts, procurement, and reporting; support culture and growth via onboarding, L&D, and knowledge-sharing initiatives.

Pay and Benefits

Salary: USD 97,800 - 126,500 annually

Key Requirements

  • •5+ years in program management, operations, or research enablement roles; 3+ years dedicated to Research Operations.
  • •Proven ability to build, scale, and maintain research systems, repositories, and operational processes in a fast-moving tech environment.
  • •Deep understanding of participant operations, research logistics, compliance, and ethical best practices.
  • •Strong problem-solving skills for complex operational and technical issues, including evaluating and implementing new tools or workflows.
  • •Experience managing budgets, contracts, and vendor relationships with strong coordination across diverse stakeholders.
Experience:5+ yearsResearch operationsParticipant operations
Skills:Project managementCoordinationWritten and verbal communicationStakeholder alignmentContinuous improvement

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn