Citizens Teller

Citizens Bank
Washington
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Listening","Communication","Customer-centric","Problem-solving","Multitasking","Collaboration"]

As a Citizens Teller, you’ll greet customers in branch lobbies and help them complete simple transactions using technology like mobile apps and ATMs. You’ll provide personalized guidance, answer questions, and connect customers to Bankers for next steps. Following cash-handling and regulatory procedures, you’ll help customers achieve financial goals while delivering exceptional, customer-centric service during branch hours.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

As a Citizens Teller, you’ll greet customers in branch lobbies and help them complete simple transactions using technology like mobile apps and ATMs. You’ll provide personalized guidance, answer questions, and connect customers to Bankers for next steps. Following cash-handling and regulatory procedures, you’ll help customers achieve financial goals while delivering exceptional, customer-centric service during branch hours.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and support simple transactions.
  • •Demonstrate how to use the mobile app and ATMs to complete transactions.
  • •Provide personalized advice and connect customers to Bankers for next steps.
  • •Educate customers on Citizens products and benefits and respond to questions/concerns.
  • •Follow financial policies, cash-handling procedures, and state/local laws and regulations.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistanceParental LeaveWellness StipendRetirement Benefits

Key Requirements

  • •High school degree or GED.
  • •6+ months experience processing transactions (cash and/or digital payments).
  • •1+ year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills.
  • •Ability to ask questions, identify customer needs, and problem solve to provide solutions.
Education:High School
Skills:ListeningCommunicationCustomer-centricProblem-solvingMultitaskingCollaboration
Tech Stack:Mobile appATMsDigital technology

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website