Manager, Customer Success - Boston

DataDog
Boston
Workplace: HybridFull timeUSD 108,000 - 144,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Customer-facing leadership","Coaching","Communication","Advisor mindset","Cross-functional collaboration"]

Lead and develop Customer Success teams to drive renewal and expansion outcomes across a regional or segment territory. Coach Customer Success Managers to deliver exemplary customer service, balance autonomy with upward communication, and act as an escalation point. Own escalation matters, motivate high-performance customer relationship building, and collaborate cross-functionally to resolve complex customer challenges and support consistent revenue growth.

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DataDog
DataDog
1 day ago

Manager, Customer Success - Boston

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead and develop Customer Success teams to drive renewal and expansion outcomes across a regional or segment territory. Coach Customer Success Managers to deliver exemplary customer service, balance autonomy with upward communication, and act as an escalation point. Own escalation matters, motivate high-performance customer relationship building, and collaborate cross-functionally to resolve complex customer challenges and support consistent revenue growth.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire and develop Customer Success teams, coaching Customer Success Managers to success
  • •Drive and influence the full renewal and expansion sales cycle
  • •Serve as an advisor and role model for exemplary customer service
  • •Act as a regional/segment owner and escalation point for relevant matters
  • •Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges

Pay and Benefits

Salary: USD 108,000 - 144,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalParental Leave401kPaid LeaveGym MembershipRsus

Key Requirements

  • •3+ years of experience leading a high-performing team of Customer Success Managers
  • •Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
  • •A proven track record negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
  • •Familiar with the B2B tech or subscription-based software space
  • •Comfortable in a fast-paced, scaling environment
Experience:6+ yearsSaaSB2BSubscription-based software
Skills:Customer-facing leadershipCoachingCommunicationAdvisor mindsetCross-functional collaboration
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
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