TikTok Shop - Site Operations Manager

TikTok
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Project management","Continuous improvement","Problem solving","Capacity planning","Leadership"]

Lead end-to-end e-commerce fulfillment operations for TikTok Shop, managing inbounding, pick/pack, and outbound processes while owning KPIs and cost targets across safety, productivity, quality, and customer experience. Provide long-term planning inputs including peak season readiness, drive continuous improvement to optimize throughput, and champion network-wide operational projects. Partner with cross-functional teams and third-party service providers to run a world-class fulfillment node, setting objectives and coaching team performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Site Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead end-to-end e-commerce fulfillment operations for TikTok Shop, managing inbounding, pick/pack, and outbound processes while owning KPIs and cost targets across safety, productivity, quality, and customer experience. Provide long-term planning inputs including peak season readiness, drive continuous improvement to optimize throughput, and champion network-wide operational projects. Partner with cross-functional teams and third-party service providers to run a world-class fulfillment node, setting objectives and coaching team performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage end to end e-commerce fulfillment operations, including inbounding goods, pick/pack, and outbound operations.
  • •Own and deliver operational KPIs and cost targets for safety, productivity, quality, and financial goals.
  • •Provide strategic and long-term planning inputs, including peak season planning.
  • •Drive continuous improvement to optimize operations and improve productivity.
  • •Set objectives and metrics for node operations, and set goals and expectations for team members with performance feedback.

Key Requirements

  • •Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
  • •5 years of experience managing third-party logistics providers/vendors.
  • •Strong project management and continuous improvement skills.
  • •Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
  • •Track record of success in operations management, including problem solving, capacity planning, and cost management.
Experience:5+ yearsE-commerceLogisticsThird-party logistics
Education:Bachelor's
Skills:Project managementContinuous improvementProblem solvingCapacity planningLeadership
Certifications:Lean Six Sigma

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn