Senior Representative- Customer Service Inside Sales

Sonoco Products
Charlotte
Workplace: OnsiteFull timeUSD 88,000 - 99,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Multitasking","Follow-up","Customer service","Analysis"]

Serve as the point of contact for a cloud-based VMI system, coordinating implementations with Sonoco and customer support teams and supporting Clear Spider training and startup. Manage day-to-day customer communications to review order needs, support inventory reconciliation, and assist with parts creation and accurate attribute entry. Backfill pricing coordination coverage, field pricing questions, and identify opportunities to consolidate items based on common attributes and plant capabilities.

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Sonoco Products
Sonoco Products
1 day ago

Senior Representative- Customer Service Inside Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the point of contact for a cloud-based VMI system, coordinating implementations with Sonoco and customer support teams and supporting Clear Spider training and startup. Manage day-to-day customer communications to review order needs, support inventory reconciliation, and assist with parts creation and accurate attribute entry. Backfill pricing coordination coverage, field pricing questions, and identify opportunities to consolidate items based on common attributes and plant capabilities.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as point person for the Clear Spider cloud-based VMI system for converting customers.
  • •Coordinate VMI implementations between Sonoco and customer support teams, including training and startup support at customer sites.
  • •Manage daily customer communications for system needs, review daily/weekly order requirements, and ensure timely order entry support.
  • •Reconcile inventory differences with customers and negotiate resolutions.
  • •Support pricing activities when the Pricing Coordinator is unavailable and field pricing questions/data implementation needs.
Travel: Medium travel

Pay and Benefits

Salary: USD 88,000 - 99,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •At least 3 years of customer service experience in a manufacturing environment.
  • •Experience managing inventory, reviewing item consumption, and recommending replenishment levels.
  • •Experience analyzing product pricing and margins.
  • •Well-polished written and verbal communication skills with the ability to multitask in a fast-paced environment.
Experience:3+ yearsManufacturing
Education:Bachelor's
Skills:CommunicationMultitaskingFollow-upCustomer serviceAnalysis
Languages:English
Tech Stack:Clear SpiderCloud-based VMI

Company Brief

Sonoco Products
Produces industrial and consumer packaging solutions, including paper, rigid paper containers, plastics, and protective packaging. Sonoco serves a wide range of global customers across food, beverage, healthcare, and industrial markets.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hartsville, United States
Founded: 1899
WebsiteLinkedIn