HSBC

1 day ago

Business Development (Mumbai, MH, IN, 400001)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of high-value trade customers and drive an industry-leading customer experience across Global Trade Solutions. Support revenue and value-accretive activities by proactively engaging customers, escalating portfolio issues beyond the local market, and delivering customer experience and business initiatives. Grow and retain business by addressing GTRF transaction feedback and complaints, referring opportunities to Sales and RM teams, and providing technical advisory while supporting timely processing.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Manager level

Key Responsibilities

•Deliver an exceptional customer experience and proactively engage customers to support revenue and value-accretive activities.
•Act as an escalation point for customers in the portfolio on issues that may extend beyond the local market.
•Drive customer experience and business accretive initiatives, growing business volume and retaining business.
•Address customer issues and feedback/complaints related to GTRF transactions and refer new opportunities to Sales and RM teams.
•Provide technical advisory on transactional issues and ensure urgent transactions are followed through to completion.

Key Requirements

•University degree and/or experience relevant to customer service, sales, or operations.
•Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance.
•Excellent interpersonal skills, including verbal and written communication and the ability to negotiate and influence others.
•Strong judgement to identify and resolve problems while maintaining service performance.
•Desirable: knowledge of HSBC’s organization structure and products/solutions (particularly GTRF and eChannels), operations, and systems/processes.

Education:Bachelor's

Skills:CommunicationNegotiationProblem-solvingMultitaskingCrisis management

Certifications:Anti-Money LaunderingSanctions

Languages:English

Tech Stack:HSBCnetEChannelsAI-enabled tools

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 day ago

Business Development (Mumbai, MH, IN, 400001)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Manager level

Key Responsibilities

•Deliver an exceptional customer experience and proactively engage customers to support revenue and value-accretive activities.
•Act as an escalation point for customers in the portfolio on issues that may extend beyond the local market.
•Drive customer experience and business accretive initiatives, growing business volume and retaining business.
•Address customer issues and feedback/complaints related to GTRF transactions and refer new opportunities to Sales and RM teams.
•Provide technical advisory on transactional issues and ensure urgent transactions are followed through to completion.

Key Requirements

•University degree and/or experience relevant to customer service, sales, or operations.
•Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance.
•Excellent interpersonal skills, including verbal and written communication and the ability to negotiate and influence others.
•Strong judgement to identify and resolve problems while maintaining service performance.
•Desirable: knowledge of HSBC’s organization structure and products/solutions (particularly GTRF and eChannels), operations, and systems/processes.

Education:Bachelor's

Skills:CommunicationNegotiationProblem-solvingMultitaskingCrisis management

Certifications:Anti-Money LaunderingSanctions

Languages:English

Tech Stack:HSBCnetEChannelsAI-enabled tools

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn