Services Business Strategy Senior Manager

Salesforce
Mexico City, São Paulo, Buenos Aires
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Executive communication","Storytelling","Bias for action","Operational empathy","Collaborative leadership"]

Drive customer transformation by connecting business pain to Salesforce platform value across Services and Licenses. Lead executive positioning and structured assessments, create fast operational wins, and accelerate adoption and consumption through baselines, value measurement, and ROI/business cases. Orchestrate AI and Data Cloud roadmaps to enable secure Agentforce adoption, while coordinating internal teams, partners, and governance models to deliver measurable outcomes.

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FursaFursa
Salesforce
Salesforce
4 days ago

Services Business Strategy Senior Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Drive customer transformation by connecting business pain to Salesforce platform value across Services and Licenses. Lead executive positioning and structured assessments, create fast operational wins, and accelerate adoption and consumption through baselines, value measurement, and ROI/business cases. Orchestrate AI and Data Cloud roadmaps to enable secure Agentforce adoption, while coordinating internal teams, partners, and governance models to deliver measurable outcomes.
Location: Mexico City, São Paulo, Buenos Aires
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as a trusted advisor to C-level executives, connecting business ambition to Salesforce platform strategy and mapping value to KPIs.
  • •Run structured assessments and executive briefings to influence measurable business outcomes and evolve engagement strategy with customer momentum.
  • •Create fast, visible operational wins and develop business cases/VE-ROI that reduce friction in investment decisions.
  • •Orchestrate AI and data roadmaps for secure, scalable Agentforce adoption, including AI readiness standards and risk management.
  • •Orchestrate services and resources across internal teams and partners, manage priorities/conflicts, and operationalize scalable account engagement models and governance (RACI, rituals, cadences).

Key Requirements

  • •8+ years in consulting, strategy, enterprise architecture, or digital transformation with exposure to enterprise clients.
  • •Strong executive communication and storytelling capability at CIO/COO/CEO level.
  • •Experience in CRM/Customer Experience, operational transformation, and roadmap design.
  • •Fluency in AI & Data concepts including governance, automation, and adoption patterns.
  • •Proven track record creating measurable business outcomes across Sales, delivery, and SI/partner teams.
Experience:Enterprise clientsDigital transformationCRMCustomer experienceAIDataConsultingEnterprise architecture
Skills:Executive communicationStorytellingBias for actionOperational empathyCollaborative leadership
Certifications:Salesforce (Sales/Service/FSC)DataAIArchitecture
Tech Stack:SalesforceAgentforceData CloudMuleSoftAPIsEvent-driven architectureCRMPowerPoints

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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