Front Office Representative

Choice Hotels
United States
Workplace: OnsiteFull timeUSD 17 - 17 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Professional attitude"]

Provide superior guest service by greeting arrivals, processing registrations, and handling guest transactions at the front desk. Maintain up-to-date knowledge of accommodations, services, and local attractions, and respond to guest questions, comments, and challenges to ensure 100% satisfaction. Coordinate with other departments for requested services, record and resolve issues, and complete end-of-shift summaries while promoting amenities, food & beverage outlets, and the loyalty program.

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Choice Hotels
Choice Hotels
1 day ago

Front Office Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide superior guest service by greeting arrivals, processing registrations, and handling guest transactions at the front desk. Maintain up-to-date knowledge of accommodations, services, and local attractions, and respond to guest questions, comments, and challenges to ensure 100% satisfaction. Coordinate with other departments for requested services, record and resolve issues, and complete end-of-shift summaries while promoting amenities, food & beverage outlets, and the loyalty program.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Receive and process incoming guests to ensure a seamless arrival and departure.
  • •Greet guests, process hotel registration and other transactions, and handle check-in credit processing per policy.
  • •Maintain current knowledge of accommodations, services, and local attractions while recording and resolving guest complaints.
  • •Coordinate with other departments to arrange guest-requested services and prepare end-of-shift summaries for management and other shifts.
  • •Encourage upselling of accommodations and promote hotel amenities, food & beverage outlets, hotel services, and the loyalty program.

Pay and Benefits

Salary: USD 17 hourly
Perks:Health InsuranceDentalVisionDisabilityAuto Insurance401kHsaAccident InsurancePaid LeavePaid HolidaysPaid SickPaid BereavementRetirement

Key Requirements

  • •Strong customer service experience required
  • •Previous hotel experience preferred
  • •Ability to maintain a positive and professional attitude while handling all situations
  • •Solid computer skills
  • •Ability to work a flexible schedule including mornings, afternoons, nights, and weekends
Experience:Hospitality
Skills:Customer serviceCommunicationTeamworkProblem-solvingProfessional attitude
Tech Stack:Opera

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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