Solution Engineer

Salesforce
Buenos Aires
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: []

Present Service Cloud solutions to prospects and customers by translating business requirements into tailored demonstrations and solution architecture. Lead discovery, assess operational impacts, and deliver recommendations including pain points and ROI. Partner with Sales, Service Cloud Account Executives, Product Management, and field teams to shape a technical sales strategy and remove objections across the sales cycle.

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FursaFursa
Salesforce
Salesforce
4 days ago

Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Present Service Cloud solutions to prospects and customers by translating business requirements into tailored demonstrations and solution architecture. Lead discovery, assess operational impacts, and deliver recommendations including pain points and ROI. Partner with Sales, Service Cloud Account Executives, Product Management, and field teams to shape a technical sales strategy and remove objections across the sales cycle.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Evangelize Service Cloud value to customers (including C-level execs and IT) and field teams.
  • •Analyze service needs through deep discovery and assess business/operations impacted by technology.
  • •Deliver findings including key pain points, proposed solutions, and ROI where applicable.
  • •Contribute to development of the technical sales strategy and configure/demonstrate tailored solutions aligned to customer business needs.
  • •Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver appropriate solutions and establish credibility and trust with customers.
Travel: Low travel

Key Requirements

  • •Minimum 3 years of experience with PreSales and Services industry.
  • •Experience in Customer Service, Contact Centers, or Field Service industries is a plus.
  • •Understanding of the Salesforce product suite and platform.
  • •Knowledge of related applications, relational database, and web technology.
  • •Basic programming experience in HTML and other web-based technologies; workflow/BPM/integration experience is an advantage.
Experience:3+ yearsCustomer serviceContact centersField servicePre-salesSalesforce
Tech Stack:SalesforceService CloudHTMLWorkflowBPMIntegrationRelational databaseWeb technologyOmni-channel call center infrastructureCTIWorkforce managementServiceNowRightNowMicrosoftSiebelOracle on DemandSAPPegasystemsERP systemsCisco

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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