Email Support Specialist | Customer Service & Technical Support

Qureos
Kansas City
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Written communication","Troubleshooting","Problem-solving","Time management","Empathy","Customer service"]

Provide timely, professional email support as part of the customer service team. Triage customer inquiries, troubleshoot technical issues, and deliver clear resolution steps while maintaining accurate records in an internal ticketing system. Collaborate with product and engineering to escalate unresolved problems and improve solutions, while continuously updating product knowledge and monitoring response times and customer feedback to enhance service delivery.

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FursaFursa
Qureos
Qureos
7 hours ago

Email Support Specialist | Customer Service & Technical Support

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide timely, professional email support as part of the customer service team. Triage customer inquiries, troubleshoot technical issues, and deliver clear resolution steps while maintaining accurate records in an internal ticketing system. Collaborate with product and engineering to escalate unresolved problems and improve solutions, while continuously updating product knowledge and monitoring response times and customer feedback to enhance service delivery.
Location: Kansas City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and professionally to customer emails, resolving inquiries and issues to ensure high customer satisfaction.
  • •Diagnose and troubleshoot technical issues reported by customers, providing clear, concise resolution instructions.
  • •Maintain detailed records of customer interactions and solutions in an internal ticketing system.
  • •Collaborate with product and engineering teams to escalate unresolved issues and improve robustness of solutions.
  • •Monitor email response times and customer feedback, and continuously improve product knowledge to provide accurate guidance.

Key Requirements

  • •Strong written communication skills to explain complex information clearly via email.
  • •Proven troubleshooting ability with a logical approach to problem-solving in technical support scenarios.
  • •Experience using customer support software or ticketing systems to manage and track inquiries.
  • •Ability to work independently in a remote environment, manage time efficiently, and meet deadlines.
  • •Empathy and patience, with a commitment to exceptional customer service.
Skills:Written communicationTroubleshootingProblem-solvingTime managementEmpathyCustomer service

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn