NTT

3 weeks ago

Deskside Support Lead Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide onsite deskside support for a strategic client, delivering managed services such as IMAC, break/fix, and desktop/laptop repair and configuration. Troubleshoot and remediate end-user computing issues, assist VIP users, and manage ticket/workload using the client ticketing system. Support deployments and device imaging, advise on preventive maintenance, and coach team members while handling escalations and attending daily client meetings.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Manager level

Key Responsibilities

•Deliver deskside support and managed client services including IMAC, break/fix, and desk-side support.
•Configure, repair, and troubleshoot desktop/laptop equipment and peripherals; support scheduled installations.
•Provide end-user support and consultations for computing functionality, including VIP support.
•Manage tickets and workload using the customer ticketing system; coach team members and conduct quality checks.
•Handle client escalations with continuous follow-up until resolution; back up onsite supervisor and attend daily client meetings.

Travel: Low travel

Pay and Benefits

Salary: USD 27 - 37.15 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceShort TermLong Term

Key Requirements

•Perform moderate-to-complicated configuration and repair of desktop/laptop equipment and connected peripherals.
•Install and support IP phone handsets, including network drops, and use advanced tools/knowledge to remediate client problems and conduct scheduled installations.
•Provide excellent customer service to end users and VIPs on computing functionality, diagnostics, and assistance via in-person, phone, email, and video.
•Use a customer ticketing system to manage tickets and workloads, coaching team members and conducting quality checks.
•Advise on preventive maintenance and configurations that may impact product performance while escalating issues when appropriate.

Skills:Customer serviceCommunicationTroubleshootingTicket managementTeam coaching

Tech Stack:WindowsChromeOSActive DirectoryIvanti LandeskFirewallProxyAntivirusCitrixEpicIP phoneNetwork dropsImaging

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT