Care Advisor- Emiratization (Dubai, AE)

Allianz
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Documentation","Time management"]

Respond to inbound customer calls using standard scripts and procedures, ensuring calls are answered within set timeframes and handled to the highest customer service standards. Document call details and actions taken for follow-ups, update customer/member databases, and close the loop on each interaction through clerical tasks. Coordinate with Care Centre Team Leader/Manager and other departments, and analyze issues to provide logical solutions within your scope, in an AI-ready environment.

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FursaFursa
Allianz
Allianz
15 hours ago

Care Advisor- Emiratization (Dubai, AE)

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Last checked: 15 hours agoStatus: Live

Job Summary

Respond to inbound customer calls using standard scripts and procedures, ensuring calls are answered within set timeframes and handled to the highest customer service standards. Document call details and actions taken for follow-ups, update customer/member databases, and close the loop on each interaction through clerical tasks. Coordinate with Care Centre Team Leader/Manager and other departments, and analyze issues to provide logical solutions within your scope, in an AI-ready environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer inbound telephone inquiries using standard scripts and procedures within predetermined timeframes.
  • •Provide personalized, high-level customer service and follow communication/update expectations with clients per policies and agreed timeframes.
  • •Document details of telephone conversations and actions taken, including updating records and database statuses for customers/members.
  • •Perform clerical close-out for each call (faxing, filing paperwork, checks on credit references) and liaise with other departments.
  • •Analyze issues and develop logical solutions within the permitted scope, maintaining communication with Care Centre team leadership.

Key Requirements

  • •Bachelor’s degree; medical background preferred.
  • •2+ years experience in a Call Centre/Customer Service environment; TPA, hospital, or medical center exposure is a plus.
  • •Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and strong internet navigation/research skills.
  • •Physically fit to carry out duties.
  • •Legally permitted to work in the country of operations.
Experience:2+ years
Education:Bachelor's in Medical background preferred
Skills:Customer serviceCommunicationProblem-solvingDocumentationTime management
Tech Stack:MS OfficeExcelWordOutlookPowerPointInternet navigationData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn