Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama) 

Agoda
Yokohama
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Stakeholder management","Strategic thinking","Analytical","Communication"]

Senior Regional Manager responsible for end-to-end regional customer and partner operations across multiple sites and vendors, translating company strategy into a cohesive regional roadmap, owning regional outcomes, and balancing cross-site tradeoffs to ensure high-quality service delivery. Leads regional ops, people, and stakeholder engagements, with a focus on multi-country scalability, resiliency, and performance.

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FursaFursa
Agoda
Agoda
5 months ago

Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama) 

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Last checked: 11 hours agoStatus: Live

Job Summary

Senior Regional Manager responsible for end-to-end regional customer and partner operations across multiple sites and vendors, translating company strategy into a cohesive regional roadmap, owning regional outcomes, and balancing cross-site tradeoffs to ensure high-quality service delivery. Leads regional ops, people, and stakeholder engagements, with a focus on multi-country scalability, resiliency, and performance.
Location: Yokohama
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead multi-site, multi-country customer operations (including in-house and BPO partners where applicable).
  • •Own end-to-end regional outcomes, including service quality, efficiency, resiliency, and cost to serve.
  • •Balance cross-site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy.
  • •Translate company strategy into a cohesive regional roadmap and drive regional initiatives with measurable impact.
  • •Strengthen regional resiliency through standardized playbooks, governance, and talent development while reporting regional performance to senior stakeholders.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceHealth InsuranceAnnual BonusRemote Work

Key Requirements

  • •Japanese language proficiency (excellent spoken and written) and business-level English.
  • •Extensive experience leading multi-site or multi-country customer operations, including in-house and vendor partners where applicable.
  • •Ability to translate strategy into regional roadmaps and manage end-to-end regional outcomes.
  • •Strong leadership, stakeholder management, and cross-functional collaboration skills.
  • •Proven ability to optimize service delivery, balance capacity and language coverage, and drive KPIs across markets.
Experience:TravelE-commerce
Skills:LeadershipStakeholder managementStrategic thinkingAnalyticalCommunication
Languages:JapaneseEnglish

Eligibility

Visa:Visa sponsored

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn