Agoda

3 months ago

Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama) 

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Regional Manager responsible for end-to-end regional customer and partner operations across multiple sites and vendors, translating company strategy into a cohesive regional roadmap, owning regional outcomes, and balancing cross-site tradeoffs to ensure high-quality service delivery. Leads regional ops, people, and stakeholder engagements, with a focus on multi-country scalability, resiliency, and performance.

Location: Yokohama

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead multi-site, multi-country customer operations (including in-house and BPO partners where applicable).
•Own end-to-end regional outcomes, including service quality, efficiency, resiliency, and cost to serve.
•Balance cross-site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy.
•Translate company strategy into a cohesive regional roadmap and drive regional initiatives with measurable impact.
•Strengthen regional resiliency through standardized playbooks, governance, and talent development while reporting regional performance to senior stakeholders.

Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceHealth InsuranceAnnual BonusRemote Work

Key Requirements

•Japanese language proficiency (excellent spoken and written) and business-level English.
•Extensive experience leading multi-site or multi-country customer operations, including in-house and vendor partners where applicable.
•Ability to translate strategy into regional roadmaps and manage end-to-end regional outcomes.
•Strong leadership, stakeholder management, and cross-functional collaboration skills.
•Proven ability to optimize service delivery, balance capacity and language coverage, and drive KPIs across markets.

Experience:TravelE-commerce

Skills:LeadershipStakeholder managementStrategic thinkingAnalyticalCommunication

Languages:JapaneseEnglish

Eligibility

Visa:Visa sponsored

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

3 months ago

Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama) 

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Yokohama

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead multi-site, multi-country customer operations (including in-house and BPO partners where applicable).
•Own end-to-end regional outcomes, including service quality, efficiency, resiliency, and cost to serve.
•Balance cross-site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy.
•Translate company strategy into a cohesive regional roadmap and drive regional initiatives with measurable impact.
•Strengthen regional resiliency through standardized playbooks, governance, and talent development while reporting regional performance to senior stakeholders.

Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceHealth InsuranceAnnual BonusRemote Work

Key Requirements

•Japanese language proficiency (excellent spoken and written) and business-level English.
•Extensive experience leading multi-site or multi-country customer operations, including in-house and vendor partners where applicable.
•Ability to translate strategy into regional roadmaps and manage end-to-end regional outcomes.
•Strong leadership, stakeholder management, and cross-functional collaboration skills.
•Proven ability to optimize service delivery, balance capacity and language coverage, and drive KPIs across markets.

Experience:TravelE-commerce

Skills:LeadershipStakeholder managementStrategic thinkingAnalyticalCommunication

Languages:JapaneseEnglish

Eligibility

Visa:Visa sponsored

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn