Coordinator, Guest Relation (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesSkills: ["Administration","Organizational skills","Communication","Attention to detail","Fast learning"]

Provide administrative and coordination support to the Guest Relations and Front Office teams by managing guest data, profiles, trackers, and reports. Ensure guest information, preferences, and feedback are accurate, consistent, and communicated on time across systems. Support pre-arrival, in-stay, and post-stay processes through system updates, reporting, and follow-up. Collaborate with internal departments and follow Forbes Travel Guide standards for a seamless guest experience.

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Kerzer International
Kerzer International
12 hours ago

Coordinator, Guest Relation (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide administrative and coordination support to the Guest Relations and Front Office teams by managing guest data, profiles, trackers, and reports. Ensure guest information, preferences, and feedback are accurate, consistent, and communicated on time across systems. Support pre-arrival, in-stay, and post-stay processes through system updates, reporting, and follow-up. Collaborate with internal departments and follow Forbes Travel Guide standards for a seamless guest experience.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Manage guest data, profiles, trackers, and reports for Guest Relations and Front Office.
  • •Ensure accuracy, consistency, and timely communication of guest information, preferences, and feedback across all systems.
  • •Support pre-arrival, in-stay, and post-stay processes with coordination, system updates, reporting, and follow-up.
  • •Coordinate with internal departments to complete guest requests and tasks in a timely manner.
  • •Follow established procedures and Forbes Travel Guide standards to support service delivery.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceAnnual FlightsIncentive ProgramMeal PrivilegesDiscounted Rates

Key Requirements

  • •1+ year experience in Front Office/Guest Relations.
  • •Strong administrative and organizational skills with a focus on luxury guest expectations.
  • •Ability to communicate with other departments to complete requests and tasks on time.
  • •Strong command of MS Office programs.
  • •Comfort using Opera and quickly learning other web-based applications/systems.
Experience:Luxury hospitality
Skills:AdministrationOrganizational skillsCommunicationAttention to detailFast learning
Tech Stack:MS OfficeOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn