Implementation Officer (South South)

Moniepoint Group
Nigeria
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Customer-focused","Training"]

The Implementation Officer leads onboarding for new retail customers, configuring Moniebook POS, delivering live training, and driving product adoption within the initial 30-60 days. You’ll bridge sales and customer success, tailor onboarding plans to each retailer, monitor adoption, and ensure smooth handoffs to Account Managers in a hybrid Nigeria-based role.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Moniepoint Group
Moniepoint Group
5 months ago

Implementation Officer (South South)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

The Implementation Officer leads onboarding for new retail customers, configuring Moniebook POS, delivering live training, and driving product adoption within the initial 30-60 days. You’ll bridge sales and customer success, tailor onboarding plans to each retailer, monitor adoption, and ensure smooth handoffs to Account Managers in a hybrid Nigeria-based role.
Location: Nigeria
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer’s onboarding journey.
  • •Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
  • •Training Delivery & Enablement: Conduct engaging live training sessions (one-on-one and group) that educate retail staff on core Moniebook features and workflows.
  • •Adoption Monitoring & Progress Tracking: Monitor usage data, transaction volume, feature adoption, and engagement signals; identify at-risk customers and intervene to restore adoption.
  • •Account Manager Handoff & Feedback: Execute smooth handoffs to account managers and capture customer feedback to inform product onboarding improvements.

Key Requirements

  • •2-4 years of experience in onboarding, customer success, implementation, or account management (SaaS/retail/POS preferred)
  • •Proven track record of onboarding customers to software platforms and driving product adoption
  • •Excellent communication and presentation skills for training diverse audiences
  • •Strong problem-solving and analytical skills to diagnose challenges and propose solutions
  • •Bachelor’s degree in Business, Technology, Communication, or related field (or equivalent work experience)
Experience:2-4 yearsSaaSRetail technologyPOSOnboarding
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingCustomer-focusedTraining
Languages:English

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn