DocuSign

1 day ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Resolve complex technical issues for customers using the Agreement Cloud (DAC) and Intelligent Agreement Management (IAM), with a focus on API integrations, network, and security. Triage and troubleshoot escalated cases, use internal support tools (e.g., Salesforce, Jira, logging systems, admin console), and collaborate with Engineering, Product, and Account Management to drive rapid fixes and influence the product roadmap. Communicate clearly in English and improve documentation and support knowledge.

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional support for Docusign Agreement Cloud (DAC), Docusign Intelligent Agreement Management (IAM), and associated services.
•Handle customer technical inquiries, including API integrations, network issues, and security-related problems.
•Use support tools and resources (e.g., Salesforce, Jira, proprietary logging systems, SharePoint, admin console, browser developer tools, text analysis tooling) to solve issues.
•Own escalated customer issues that require engineering engagement to address bugs and influence the development roadmap.
•Collaborate with Product, Engineering, and Account Management, communicate effectively in English, and improve internal/external documentation to meet customer support goals.

Key Requirements

•Basic Bachelor of Science degree in Computer Science, Engineering, or related technical discipline.
•3+ years of SaaS troubleshooting experience in a technical support capacity in the Japanese business domain.
•Understanding of modern markup and programming languages such as XML, Python, PHP, and JavaScript/jQuery.
•Experience troubleshooting web-based environments including HTTP, JSON, IIS, HTML, and CSS.
•Ability to develop and enhance technical documentation (FAQs, knowledge base articles, troubleshooting guides).

Experience:3+ yearsSaaSJapanese business domain

Education:Bachelor's

Skills:CommunicationCollaborationOrganizational skillsTime managementMentoring

Languages:EnglishJapanese

Tech Stack:Docusign Agreement Cloud (DAC)Docusign Intelligent Agreement Management (IAM)SalesforceJiraSharePointBrowser developer toolsText analysis toolingInternal admin consoleXMLPythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddler

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 day ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional support for Docusign Agreement Cloud (DAC), Docusign Intelligent Agreement Management (IAM), and associated services.
•Handle customer technical inquiries, including API integrations, network issues, and security-related problems.
•Use support tools and resources (e.g., Salesforce, Jira, proprietary logging systems, SharePoint, admin console, browser developer tools, text analysis tooling) to solve issues.
•Own escalated customer issues that require engineering engagement to address bugs and influence the development roadmap.
•Collaborate with Product, Engineering, and Account Management, communicate effectively in English, and improve internal/external documentation to meet customer support goals.

Key Requirements

•Basic Bachelor of Science degree in Computer Science, Engineering, or related technical discipline.
•3+ years of SaaS troubleshooting experience in a technical support capacity in the Japanese business domain.
•Understanding of modern markup and programming languages such as XML, Python, PHP, and JavaScript/jQuery.
•Experience troubleshooting web-based environments including HTTP, JSON, IIS, HTML, and CSS.
•Ability to develop and enhance technical documentation (FAQs, knowledge base articles, troubleshooting guides).

Experience:3+ yearsSaaSJapanese business domain

Education:Bachelor's

Skills:CommunicationCollaborationOrganizational skillsTime managementMentoring

Languages:EnglishJapanese

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor