Payment Experience Associate I ( Contact Centre)

Flywire
Bengaluru
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsSkills: ["Resilience","Curiosity","Cultural awareness","Empathy","Problem-solving","Ownership","Accountability","Teamwork"]

Serve as the first point of contact for Flywire payers, handling complex payment inquiries via phone, chat, and email. Troubleshoot issues using multiple tools, provide proactive outreach to support bookings, and collect feedback to surface payment trends. Collaborate with global teams and departments to deliver fast, personalized solutions with empathy, while improving service convenience and driving initiatives.

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FursaFursa
Flywire
Flywire
3 hours ago

Payment Experience Associate I ( Contact Centre)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve as the first point of contact for Flywire payers, handling complex payment inquiries via phone, chat, and email. Troubleshoot issues using multiple tools, provide proactive outreach to support bookings, and collect feedback to surface payment trends. Collaborate with global teams and departments to deliver fast, personalized solutions with empathy, while improving service convenience and driving initiatives.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle payer questions and concerns by phone, chat, and email with speed and professionalism.
  • •Provide efficient, personalized solutions and act as a brand ambassador with a positive first impression.
  • •Perform proactive payer outreach to help support booking completion.
  • •Investigate and solve complex payment problems using different software tools.
  • •Conduct daily follow-up on unresolved requests and escalate payment insights to Experience Specialists.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityPaid Leave

Key Requirements

  • •Fluency in English and Hindi (required).
  • •2–4 years of customer service experience.
  • •Excellent written and verbal communication skills with strong phone etiquette.
  • •Customer-oriented mindset to listen, understand, and resolve complex requests professionally and empathetically.
  • •Comfort with multi-tasking and working under pressure, including shift rotations, weekends, and public holidays.
Experience:2-4 yearsBankingCross border paymentsStudent educationPayments
Skills:ResilienceCuriosityCultural awarenessEmpathyProblem-solvingOwnershipAccountabilityTeamwork
Languages:EnglishHindi
Tech Stack:ZendeskGoogle SuiteLookerCRM

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor