Social Media, Customer Support Associate

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Communication","Analytical thinking","Problem-solving","Process-oriented mindset","Teamwork"]

Help deliver an excellent Stripe customer experience by resolving issues across social media channels such as X, LinkedIn, and Facebook. Triage and address escalations, including technical product questions, while preventing repeat issues. Partner with internal teams (e.g., Comms, Incident Ops, Risk) as an escalation point for high-stakes cases, coordinating executive escalations and contributing to new programs and continuous process improvements within Stripe Delivery Centers.

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FursaFursa
Stripe
Stripe
2 months ago

Social Media, Customer Support Associate

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Last checked: 2 hours agoStatus: Live

Job Summary

Help deliver an excellent Stripe customer experience by resolving issues across social media channels such as X, LinkedIn, and Facebook. Triage and address escalations, including technical product questions, while preventing repeat issues. Partner with internal teams (e.g., Comms, Incident Ops, Risk) as an escalation point for high-stakes cases, coordinating executive escalations and contributing to new programs and continuous process improvements within Stripe Delivery Centers.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues efficiently and accurately across social media platforms (e.g., X, LinkedIn, Facebook).
  • •Handle social-media escalations, including technical product questions, and work to prevent repeat issues.
  • •Serve as the ultimate escalation point for high-stakes user issues and proactively initiate incident reports with a user-first mindset.
  • •Coordinate executive escalations from Stripe leaders with other teams.
  • •Contribute to and manage programs that improve the user experience while identifying process gaps and driving continuous improvements.

Key Requirements

  • •2–5 years of experience with social media support and/or interest in resolving user issues through channels like Twitter, LinkedIn, and Facebook.
  • •Prior experience in customer support and external user-facing operations.
  • •A user-first mindset and energy for solving difficult problems.
  • •Excellent written and verbal communication skills.
  • •Strong analytical thinking and a process-oriented mindset with the ability to get things done.
Experience:2-5 years
Skills:CommunicationAnalytical thinkingProblem-solvingProcess-oriented mindsetTeamwork
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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