Social Media, Customer Support Associate

Help deliver an excellent Stripe customer experience by resolving issues across social media channels such as X, LinkedIn, and Facebook. Triage and address escalations, including technical product questions, while preventing repeat issues. Partner with internal teams (e.g., Comms, Incident Ops, Risk) as an escalation point for high-stakes cases, coordinating executive escalations and contributing to new programs and continuous process improvements within Stripe Delivery Centers.