Manager, Quality

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 3+ yearsEducation: bachelorsSkills: ["Collaboration","Deadline management","Cross-functional communication","Continuous improvement mindset"]

Lead One&Only Moonlight Basin’s Total Quality Management (TQM) and continuous improvement efforts to improve operational excellence, guest satisfaction, and employee engagement. Partner with property leaders to document and track quality initiatives, run audits and quality reviews, analyze performance indicators (guest satisfaction, employee engagement, incidents), and present regular quality reports. Drive transparent communications through newsletters and recognition programs while aligning projects to business priorities.

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Kerzer International
Kerzer International
3 hours ago

Manager, Quality

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead One&Only Moonlight Basin’s Total Quality Management (TQM) and continuous improvement efforts to improve operational excellence, guest satisfaction, and employee engagement. Partner with property leaders to document and track quality initiatives, run audits and quality reviews, analyze performance indicators (guest satisfaction, employee engagement, incidents), and present regular quality reports. Drive transparent communications through newsletters and recognition programs while aligning projects to business priorities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Lead the Resort’s TQM and continuous improvement programs to drive operational excellence.
  • •Build ownership and engagement for quality initiatives across all levels.
  • •Ensure quality initiatives are documented, tracked, measured, evaluated, and communicated.
  • •Deploy quality projects from planning through implementation, monitoring, and lessons learned aligned to business priorities.
  • •Conduct quality reviews and audits and communicate quality KPIs and monthly/quarterly/annual quality reports to leadership.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveHousingMeal AllowanceSki PassCommuter BenefitsDiscounts

Key Requirements

  • •Bachelor’s degree in Business Administration, Hospitality Management, or related field, or equivalent professional experience.
  • •Minimum 3 years of experience in Quality Management or a related discipline.
  • •Previous management experience within a luxury hospitality environment.
  • •Strong operational experience with hotel service standards, guest experience, and cross-department interdependencies.
  • •Proficiency in Microsoft Office Suite for collecting, analyzing, tracking, and reporting performance data.
Experience:3+ yearsHospitalityLuxury hospitalityQuality management
Education:Bachelor's in Business Administration or Hospitality Management
Skills:CollaborationDeadline managementCross-functional communicationContinuous improvement mindset
Tech Stack:Microsoft Office SuiteOffice productivity tools

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn