CSR / Teller - Rockville, IN - Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Ethical conduct","Sound judgment","Responsiveness"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, and guiding them to the right financial resources. Handle daily office operations, maintain accurate cash balancing, follow retail policies and procedures, and escalate complex issues to leadership when needed. Use consultative outreach and referral tools to connect customers with bankers and business partners, while meeting risk, confidentiality, and ethical conduct expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR / Teller - Rockville, IN - Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, and guiding them to the right financial resources. Handle daily office operations, maintain accurate cash balancing, follow retail policies and procedures, and escalate complex issues to leadership when needed. Use consultative outreach and referral tools to connect customers with bankers and business partners, while meeting risk, confidentiality, and ethical conduct expectations.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customer needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Follow up on customer questions, resolve issues, and communicate timely and clearly.
  • •Perform daily office responsibilities with the platform team and maintain accurate cash balancing in line with policy.
  • •Maintain current knowledge of bank policies and financial center procedures, including taking responsibility for updates.
  • •During customer interactions, identify needs and refer customers to bankers and business partners using appropriate tracking tools; escalate complex issues to leadership as needed.

Key Requirements

  • •High school diploma/GED.
  • •Ability to handle extensive cash handling.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to demonstrate sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialityEthical conductSound judgmentResponsiveness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor