Trade and Position Management Processor (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationSkills: ["Rapport-building","Customer service","Multitasking","Attention to detail","Risk awareness"]

Provide high-quality processing service for derivatives-related trade and position activities, meeting specified performance agreements (PLA’s) and ensuring maximum customer satisfaction. Handle customer inquiries, escalations, and issues professionally while retaining goodwill and improving quality. Continuously evaluate and enhance processes, support change management and user testing, maintain internal control standards, and coordinate with operations to drive efficiency, STP improvements, and operational risk reassessment.

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FursaFursa
HSBC
HSBC
1 day ago

Trade and Position Management Processor (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-quality processing service for derivatives-related trade and position activities, meeting specified performance agreements (PLA’s) and ensuring maximum customer satisfaction. Handle customer inquiries, escalations, and issues professionally while retaining goodwill and improving quality. Continuously evaluate and enhance processes, support change management and user testing, maintain internal control standards, and coordinate with operations to drive efficiency, STP improvements, and operational risk reassessment.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Provide continuous, high-quality processing service to achieve maximum customer satisfaction within specified PLA’s.
  • •Resolve customer inquiries, handle escalations sensitively, keep customers informed, and take measures to improve quality and prevent recurrence.
  • •Support enhancement and strategic projects, including interface with change management and participation in working groups by gathering end-user feedback.
  • •Continuously evaluate existing processes, challenge current procedures, and suggest enhancements to improve efficiency and STP while enhancing controls.
  • •Maintain internal control standards by implementing internal/external audit points and support structured training for new joiners.

Key Requirements

  • •Post-graduate diploma or degree in any discipline.
  • •Experience in Treasury is preferred (not necessary).
  • •Speak and understand English fluently.
  • •Write business letters and reports.
  • •Ability to understand and interpret numeric data.
Experience:Treasury
Skills:Rapport-buildingCustomer serviceMultitaskingAttention to detailRisk awareness
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn