Customer Experience Specialist (Sales Associate) - Glendale - New Store Opening

RealReal
United States
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer focus","Problem-solving","Organization","Time management","Professionalism"]

Drive sales in a fast-paced, metrics-driven retail environment by engaging customers with suggestive selling and deep product knowledge. Own daily outreach to increase traffic and repeat business, and educate buyers and consignors on the circular economy mission. Manage consignment drop-off and resolve consignor inquiries, while maintaining TRR boutique standards and supporting store opening/closing readiness.

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RealReal
RealReal
1 day ago

Customer Experience Specialist (Sales Associate) - Glendale - New Store Opening

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Drive sales in a fast-paced, metrics-driven retail environment by engaging customers with suggestive selling and deep product knowledge. Own daily outreach to increase traffic and repeat business, and educate buyers and consignors on the circular economy mission. Manage consignment drop-off and resolve consignor inquiries, while maintaining TRR boutique standards and supporting store opening/closing readiness.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Actively engage customers with suggestive selling and product knowledge to exceed daily sales goals.
  • •Perform daily proactive outreach to drive traffic and repeat business.
  • •Educate buyers and consignors on the circular economy mission and sustainable luxury value.
  • •Manage consignment drop-off experience, set expectations, and resolve complex consignor inquiries.
  • •Maintain boutique standards and support store readiness for opening/closing procedures.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •1+ years retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated experience to both customers and employees.
  • •Ability to problem-solve to meet customer needs and represent the brand professionally.
  • •Strong organizational and time-management skills to balance competing priorities.
Experience:1+ yearsRetailLuxury retailConsignmentSustainable fashion
Skills:Customer focusProblem-solvingOrganizationTime managementProfessionalism
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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