Ally Invest - Trading and Client Service Representative - Series 7 & 63

Ally Financial
North Carolina, Texas
Workplace: HybridFull timeFunction: Capital Markets, Trading & QuantExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship building","Communication","Work under strict SLA/deadlines","Independent judgment","Accuracy","Problem-solving"]

Provide call-center customer service for Ally Invest clients, including account maintenance, trading and margin inquiries, and resolving complex options and trading issues. Place or facilitate customer order execution by phone using desktop trading products, while maintaining accurate account data and managing margin/buying power and maintenance levels. Respond to calls, emails, and live chats, troubleshoot basic technical issues, and adhere to FINRA and company regulatory and firm policies.

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Ally Financial
Ally Financial
3 weeks ago

Ally Invest - Trading and Client Service Representative - Series 7 & 63

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide call-center customer service for Ally Invest clients, including account maintenance, trading and margin inquiries, and resolving complex options and trading issues. Place or facilitate customer order execution by phone using desktop trading products, while maintaining accurate account data and managing margin/buying power and maintenance levels. Respond to calls, emails, and live chats, troubleshoot basic technical issues, and adhere to FINRA and company regulatory and firm policies.
Location: North Carolina, Texas
Workplace: Hybrid
Employment Type: Full time
Job Function: Capital Markets, Trading & Quant
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional customer service for Ally Invest clients via phone, email, and live chat.
  • •Place and/or facilitate execution of customer orders and resolve complex customer trading issues.
  • •Support margin accounts by reviewing buying power and maintenance levels, and processing related account information.
  • •Assist customers with complex and advanced orders, troubleshoot basic technical problems, and respond to account questions.
  • •Comply with regulatory and firm policies and partner with support/operations teams as needed to improve trading-service accuracy and efficiency.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma or GED equivalent.
  • •FINRA Series 7 & 63 or Series 66 licenses required.
  • •Minimum 1+ years of client-related support in financial services or a retail brokerage environment.
  • •Proven expertise with Microsoft desktop operating systems (Windows 7, Windows XP, Mac OS X) and desktop trading tools.
  • •Ability to communicate effectively by phone/email, work under strict SLA/deadlines, and exercise independent judgment while handling complex client issues.
Experience:1+ yearsFinancial brokerage servicesFinancial servicesRetail brokerage
Education:High School
Skills:Customer serviceRelationship buildingCommunicationWork under strict SLA/deadlinesIndependent judgmentAccuracyProblem-solving
Licenses:FINRA Series 7 & 63FINRA Series 66
Certifications:FINRA Series 7FINRA Series 63FINRA Series 66
Tech Stack:FINRA Series 7FINRA Series 63FINRA Series 66Desktop trading toolsWindows 7Windows XPMac OS XMicrosoft WordMicrosoft ExcelMicrosoft OutlookPowerPointInternetDesktop trading products

Company Brief

Ally Financial
Provides digital banking, auto financing, and mortgage lending services for consumers and businesses. Ally Financial is known for its online-first banking platform and broad suite of financial products.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Detroit, United States
Founded: 1919
WebsiteLinkedIn