NTT

4 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Digital Customer Service Representative and first point of contact for customers. Accurately assess needs, respond to inquiries and complaints, handle complex issues using provided resources, and recommend appropriate solutions. Complete documentation for each interaction, update call history and messages, and initiate customer fulfillment as needed. Stay current on program and product information, maintain strict confidentiality, and learn continuously while delivering caring, professional service.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver first-class service by assessing customer needs and recommending appropriate solutions.
•Respond to inquiries and complaints with due attention to customer care and a professional approach.
•Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
•Complete interaction documentation, including call history updates and messages to third parties when required.
•Maintain program/product knowledge through continuous learning while keeping strict confidentiality and following data-use guidelines.

Key Requirements

•Demonstrated passion for customer satisfaction excellence and prior experience (preferred).
•English proficiency and the ability to work in an interactive customer service environment.
•Strong oral and written communication skills, including typing, spelling, and grammar.
•Advanced knowledge of PCs and familiarity with system navigation.
•Ability to work all required shifts and learn new skills/concepts quickly.

Experience:Customer service

Skills:CommunicationEmpathyConfidentialityProblem-solvingAdaptability

Languages:English

Tech Stack:PCsTypingSystem navigation

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT