Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Confidentiality","Problem-solving","Adaptability"]

Serve as a Digital Customer Service Representative and first point of contact for customers. Accurately assess needs, respond to inquiries and complaints, handle complex issues using provided resources, and recommend appropriate solutions. Complete documentation for each interaction, update call history and messages, and initiate customer fulfillment as needed. Stay current on program and product information, maintain strict confidentiality, and learn continuously while delivering caring, professional service.

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FursaFursa
NTT
NTT
5 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as a Digital Customer Service Representative and first point of contact for customers. Accurately assess needs, respond to inquiries and complaints, handle complex issues using provided resources, and recommend appropriate solutions. Complete documentation for each interaction, update call history and messages, and initiate customer fulfillment as needed. Stay current on program and product information, maintain strict confidentiality, and learn continuously while delivering caring, professional service.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions.
  • •Respond to inquiries and complaints with due attention to customer care and a professional approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete interaction documentation, including call history updates and messages to third parties when required.
  • •Maintain program/product knowledge through continuous learning while keeping strict confidentiality and following data-use guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience (preferred).
  • •English proficiency and the ability to work in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts and learn new skills/concepts quickly.
Experience:Customer service
Skills:CommunicationEmpathyConfidentialityProblem-solvingAdaptability
Languages:English
Tech Stack:PCsTypingSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn