Order Manager

Eaton
Raleigh
Workplace: HybridFull timeUSD 69,000 - 101,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Customer satisfaction"]

Manage customer orders end to end, including order entry, promised-date compliance, backlog management, expediting, and order status tracking. Coordinate with sales, manufacturer representatives, business partners, purchasing, credit, and legal to resolve order issues and improve customer satisfaction. Communicate order verification, pricing, and shipment status while partnering with operations to confirm lead times and schedule deliveries, then analyze reports to support revenue and demand.

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Eaton
Eaton
1 week ago

Order Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage customer orders end to end, including order entry, promised-date compliance, backlog management, expediting, and order status tracking. Coordinate with sales, manufacturer representatives, business partners, purchasing, credit, and legal to resolve order issues and improve customer satisfaction. Communicate order verification, pricing, and shipment status while partnering with operations to confirm lead times and schedule deliveries, then analyze reports to support revenue and demand.
Location: Raleigh
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide general order management, including order entry, promised-date compliance, backlog management, and order expediting.
  • •Coordinate material shipments, on-time delivery, and customer-facing order status and tracking.
  • •Collaborate with sales, manufacturer representatives, business partners, purchasing, credit, and legal to resolve order issues and improve customer satisfaction.
  • •Communicate order verification, order status, pricing, and shipment status; coordinate with operations to confirm lead times and schedule deliveries based on customer needs, including special handling requests.
  • •Run and analyze reports for release decisions and manage order backlog to ensure forecast accuracy; assist with Return Material Authorization, credit, and re-bill processes.

Pay and Benefits

Salary: USD 69,000 - 101,000 annually
Perks:Health InsuranceRetirementWellness StipendLearning Budget

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum 2 years of experience in customer support or supply chain.
  • •Proficient with computer and software tools including SAP, Power BI, and CRM tools.
  • •Relocation is not available; must currently reside within a 50 mile radius of Raleigh, NC or Woodridge, IL.
  • •Ability to communicate effectively in Spanish.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationCross-functional collaborationCustomer satisfaction
Languages:Spanish
Tech Stack:SAPPower BICRM

Eligibility

Visa:CPTOPTSTEM OPTF-1H-1BO-1E-3TNI-485

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn