Puma

4 days ago

Lead Service Management ERP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead Application Service Management within the Application Management domain, acting as the central interface between internal stakeholders and external service providers. Manage vendor relationships and service delivery through SLAs, KPIs, and contractual obligations. Oversee invoice approval and cost transparency, coordinate incidents/requests/changes, and ensure stable ERP application operations using tools such as SAP Solution Manager, SAP Cloud ALM, and Jira Service Management, while driving automation and continuous improvement.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Manage and develop relationships with external service providers and vendors, including long-term partnership building and service reviews.
•Ensure compliance with SLAs, KPIs, and contractual obligations, including support for vendor selection (RFPs and contract negotiations).
•Review and approve vendor invoices, ensuring cost transparency, budget adherence, and alignment with Finance.
•Coordinate incidents, service requests, and change activities for external ERP application operations and support partners.
•Manage and improve application management tools and drive automation/standardization to meet SLA requirements and handle escalations.

Key Requirements

•Degree in Computer Science, Information Systems, or a comparable qualification.
•Several years of experience in IT Service Management or Application Operations.
•Proven experience in vendor management and managing external service providers.
•Strong knowledge of ITIL or similar frameworks.
•Experience with budget, cost control, and contract management.

Experience:IT service managementApplication operations

Education:Bachelor's in Computer Science, Information Systems

Skills:CommunicationNegotiationOwnershipAnalytical thinkingProblem-solving

Languages:EnglishGerman

Tech Stack:ERPSAP Solution ManagerSAP Cloud ALMJira Service ManagementITIL

Company Brief

Puma

Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1948

Website LinkedIn

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Puma

4 days ago

Lead Service Management ERP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Manage and develop relationships with external service providers and vendors, including long-term partnership building and service reviews.
•Ensure compliance with SLAs, KPIs, and contractual obligations, including support for vendor selection (RFPs and contract negotiations).
•Review and approve vendor invoices, ensuring cost transparency, budget adherence, and alignment with Finance.
•Coordinate incidents, service requests, and change activities for external ERP application operations and support partners.
•Manage and improve application management tools and drive automation/standardization to meet SLA requirements and handle escalations.

Key Requirements

•Degree in Computer Science, Information Systems, or a comparable qualification.
•Several years of experience in IT Service Management or Application Operations.
•Proven experience in vendor management and managing external service providers.
•Strong knowledge of ITIL or similar frameworks.
•Experience with budget, cost control, and contract management.

Experience:IT service managementApplication operations

Education:Bachelor's in Computer Science, Information Systems

Skills:CommunicationNegotiationOwnershipAnalytical thinkingProblem-solving

Languages:EnglishGerman

Tech Stack:ERPSAP Solution ManagerSAP Cloud ALMJira Service ManagementITIL

Company Brief

Puma

Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1948

Website LinkedIn