Associate, Customer Service

Tapestry
Seoul
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Interpersonal skills","Problem-solving","Adaptability","Communication"]

Deliver a high-touch customer experience by meeting customer expectations, using firsthand feedback to improve products and services, and maintaining strong relationships built on trust. You’ll work effectively in fast-changing situations, handle ambiguity and risk, and stay focused on results. The role emphasizes learning quickly on new problems, communicating with clarity, and applying diplomacy to diffuse and resolve customer-impacting issues.

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Tapestry
Tapestry
3 hours ago

Associate, Customer Service

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver a high-touch customer experience by meeting customer expectations, using firsthand feedback to improve products and services, and maintaining strong relationships built on trust. You’ll work effectively in fast-changing situations, handle ambiguity and risk, and stay focused on results. The role emphasizes learning quickly on new problems, communicating with clarity, and applying diplomacy to diffuse and resolve customer-impacting issues.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve internal and external customers by acting with customers in mind and meeting expectations consistently.
  • •Use customer information to identify improvements and support better products and services.
  • •Manage situations involving ambiguity and uncertainty by shifting gears comfortably and taking appropriate action.
  • •Stay results-oriented by exceeding goals and pushing for performance improvements.
  • •Communicate clearly and provide actionable positive and corrective feedback to support effective resolution of issues.

Key Requirements

  • •Demonstrate strong customer focus by meeting customer expectations and using customer input to improve products and services.
  • •Build and maintain effective relationships with internal and external customers using diplomacy and tact.
  • •Cope effectively with change, ambiguity, and uncertainty while still deciding and acting without having the full picture.
  • •Learn quickly when facing new problems, experimenting and grasping underlying structures of unfamiliar tasks.
  • •Provide current, direct, complete, actionable feedback and take accountability for necessary corrective action.
Skills:Customer focusInterpersonal skillsProblem-solvingAdaptabilityCommunication

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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