Operations Coordinator - Lyon

Alan
Lyon
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Problem-solving","Adaptability","Independent learning","Organizational skills","Communication"]

Run and monitor Alan’s insurance/health service processes in a dedicated subset of services (such as claims reimbursement, fraud, or clinic workflows). Own day-to-day follow-up, monitoring, and controls to ensure SLAs, quality, and business continuity, while flagging risks and opportunities. Spend part of your time driving continuous process improvements—automating steps, enhancing communication, auditing operations, and supporting initiatives alongside service providers and internal teams.

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Alan
Alan
19 hours ago

Operations Coordinator - Lyon

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Last checked: 2 hours agoStatus: Live

Job Summary

Run and monitor Alan’s insurance/health service processes in a dedicated subset of services (such as claims reimbursement, fraud, or clinic workflows). Own day-to-day follow-up, monitoring, and controls to ensure SLAs, quality, and business continuity, while flagging risks and opportunities. Spend part of your time driving continuous process improvements—automating steps, enhancing communication, auditing operations, and supporting initiatives alongside service providers and internal teams.
Location: Lyon
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Run insurance or health services processes, including tasks such as invoicing or claims treatment, and support internal teams through documentation.
  • •Ensure day-to-day follow up and monitoring of operations, flagging risks and opportunities.
  • •Contribute to defining and owning monitoring to track volumes, efficiency, and SLAs, identifying improvements with internal teams and service providers.
  • •Supervise partnerships (e.g., teleconsultation, claim operators), participate in negotiation rounds, and communicate daily to maintain business continuity.
  • •Perform daily controls on operations, identify training needs, and escalate feedback to help prioritize initiatives for more delightful and efficient services.

Pay and Benefits

Perks:EquityHealth InsuranceLearning BudgetParental Leave

Key Requirements

  • •Passion for delivering and optimizing operations, including getting hands-on with technical processes to make them clear and delightful for operators and members.
  • •Strong problem-solving mindset with a dig-deep approach focused on member and customer satisfaction.
  • •Analytics skills to dive into operational data.
  • •Highly organized with exceptional follow-up skills and strong attention to detail.
  • •Strong written and verbal communication in English and either French or Dutch.
Experience:HealthcareInsuranceCustomer supportOperations
Skills:Problem-solvingAdaptabilityIndependent learningOrganizational skillsCommunication
Languages:EnglishFrenchDutch

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor