Supervisor - UGG Covent Garden

Hoka
London
Workplace: OnsiteFull timeFunction: OtherSkills: ["Customer service","Coaching","Communication","Problem-solving","Calm under pressure"]

Support the UGG store team to deliver personalised, exceptional customer service from start to finish. Ensure customer questions are addressed accurately before they leave, model a positive attitude, and uphold brand image and dress code. Operate cash register management tasks, handle money accurately, and manage daily inventory and merchandising standards. In the absence of senior team members, open/close the store and help ensure safe, legal operations while leading floor coverage and service.

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Hoka
Hoka
1 day ago

Supervisor - UGG Covent Garden

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Last checked: 2 hours agoStatus: Live

Job Summary

Support the UGG store team to deliver personalised, exceptional customer service from start to finish. Ensure customer questions are addressed accurately before they leave, model a positive attitude, and uphold brand image and dress code. Operate cash register management tasks, handle money accurately, and manage daily inventory and merchandising standards. In the absence of senior team members, open/close the store and help ensure safe, legal operations while leading floor coverage and service.
Location: London
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Support the team in creating personalised shopping experiences that drive brand loyalty.
  • •Ensure all customer questions are addressed accurately and responded to before customers leave, including phone calls.
  • •Support store leadership by coaching the team, promoting brand/product knowledge, and driving incentives.
  • •Operate cash register management tasks, handle money accurately, and maintain daily inventory and product availability.
  • •In the absence of senior team members, support store operations by opening/closing safely and legally and maintaining a high level of customer service.

Pay and Benefits

Perks:Uniform AllowanceEmployee DiscountsLearning Budget

Key Requirements

  • •Experience working in a customer-facing role.
  • •Previous retail experience as a Supervisor is a plus.
  • •Ability to operate management functions on the cash register and handle money accurately.
  • •Ability to check inventory daily and ensure products are stocked according to Visual Merchandising guidelines.
  • •An effective shop floor coach with a calm problem-solving mindset under pressure.
Experience:RetailCustomer service
Skills:Customer serviceCoachingCommunicationProblem-solvingCalm under pressure

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website