Duty Supervisor - CCU

Etihad Aviation Group
Kolkata
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsSkills: ["Communication","Supervisory skills","Hazard identification","Safety compliance monitoring","Decision-making"]

Plan, direct, and supervise the airport operation on a shift basis, overseeing passenger and aircraft handling while ensuring compliance with checklists, brand requirements, and regulations. Manage safety and security outcomes through hazard identification and monitoring, coordinate VIP/PRM and special guest needs, and liaise with Guest Control, Network Control, and SOC to recover from disruptions. Deliver on-time performance, run emergency response and disruption planning, and monitor customer service KPIs.

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Etihad Aviation Group
Etihad Aviation Group
1 week ago

Duty Supervisor - CCU

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Plan, direct, and supervise the airport operation on a shift basis, overseeing passenger and aircraft handling while ensuring compliance with checklists, brand requirements, and regulations. Manage safety and security outcomes through hazard identification and monitoring, coordinate VIP/PRM and special guest needs, and liaise with Guest Control, Network Control, and SOC to recover from disruptions. Deliver on-time performance, run emergency response and disruption planning, and monitor customer service KPIs.
Location: Kolkata
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and supervise passenger and aircraft handling operations on a shift basis, ensuring adherence to arrival/departure checklists, policies/procedures, and regulatory requirements.
  • •Manage safety and security outcomes through hazard identification, safety and compliance monitoring and reporting.
  • •Assess, plan, and coordinate VIP/MAAS, PRM, and special-category guest requirements, ensuring all flight editing and special guest needs are met.
  • •Coordinate with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • •Deliver on-time performance by coordinating, mitigating, reporting delays, and following up, while overseeing emergency response and disruption planning (diversion/delay and business continuity).

Key Requirements

  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience with frontline service delivery and communication skills.
  • •Previous exposure to a highly pressured, multicultural environment in a supervisory role within a shift environment.
  • •Minimum 5-7 years’ experience in service, hospitality, airline, or retail, with relevant knowledge of aviation, travel industry, and/or airport policies.
  • •Mature personality with outstanding communication skills, supervisory skills, and a passion to deliver service.
  • •Ability to balance guest-centric focus with corporate requirements while maintaining safety and security standards and coordinating teams and service providers on shift.
Experience:5-7 yearsHospitalityAirlinesAviationTravel industryAirport operationsRetail
Skills:CommunicationSupervisory skillsHazard identificationSafety compliance monitoringDecision-making
Languages:English

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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