Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship skills","Leadership","Teamwork","Organizational skills","Time management"]

Serve as a primary point of contact in the branch by resolving complex client service issues, listening for financial wellness opportunities, and transitioning clients to a banker for deeper conversations. Coach tellers to deliver accurate, efficient transactions and exceptional service, while managing day-to-day teller line scheduling, staffing, and compliance with regulatory, security, and audit controls.

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FursaFursa
KeyCorp
KeyCorp
3 hours ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a primary point of contact in the branch by resolving complex client service issues, listening for financial wellness opportunities, and transitioning clients to a banker for deeper conversations. Coach tellers to deliver accurate, efficient transactions and exceptional service, while managing day-to-day teller line scheduling, staffing, and compliance with regulatory, security, and audit controls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Be present with clients and teammates to embody a strong client experience culture and drive positive impact.
  • •Ensure accurate, efficient teller functions while coaching other tellers in an in-person branch setting.
  • •Resolve complex client servicing issues as a resource and identify financial wellness opportunities during conversations.
  • •Transition clients to a banker for deeper financial wellness discussions and support clients using financial wellness tools.
  • •Manage day-to-day teller line operations, including scheduling, coaching, end-of-day cash drawer balancing, and compliance with security, audit, and regulatory procedures.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience (required).
  • •Minimum 3 years of demonstrated superior client relationship skills (required).
  • •Minimum 3 years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and organize multiple tasks (required).
Experience:3+ yearsBankingCustomer serviceCash handling
Education:High School
Skills:Client relationship skillsLeadershipTeamworkOrganizational skillsTime management
Licenses:Notary License
Tech Stack:WindowsPC applicationsCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn