Collection Assistant

Carousell Group
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Negotiation","Composure","Attention to detail","Follow-up","Independent working"]

Manage an assigned portfolio of overdue motor hire purchase accounts across delinquency buckets. Contact customers via calls and messages to recover outstanding installments, and negotiate repayment plans, restructures, and settlements within approved guidelines. Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, while maintaining accurate, timely records of collections activities, payment arrangements, and account statuses.

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Carousell Group
Carousell Group
1 day ago

Collection Assistant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage an assigned portfolio of overdue motor hire purchase accounts across delinquency buckets. Contact customers via calls and messages to recover outstanding installments, and negotiate repayment plans, restructures, and settlements within approved guidelines. Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, while maintaining accurate, timely records of collections activities, payment arrangements, and account statuses.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Manage an assigned portfolio of overdue motor hire purchase accounts across delinquency buckets.
  • •Contact customers via calls and messages to recover outstanding installments.
  • •Negotiate repayment plans, restructures, and settlements within approved guidelines; monitor adherence to arrangements.
  • •Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases (e.g., voluntary surrender, shortfall recovery).
  • •Maintain accurate, timely records of collections activities, payment arrangements, and account statuses; record payment information and update account details.

Key Requirements

  • •1 to 2 years of collections or debt recovery experience, preferably in motor hire purchase.
  • •Strong negotiation skills and composure during difficult customer conversations.
  • •Meticulous with records and follow-up.
  • •Intermediate Excel knowledge.
  • •Able to work independently while collaborating with various departments and stakeholders.
Experience:1-2 yearsCollectionsDebt recoveryMotor hire purchase
Skills:NegotiationComposureAttention to detailFollow-upIndependent working
Languages:English
Tech Stack:Excel

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
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Glassdoor: 3.7
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