Team Lead, Email Deliverability

Braze
San Francisco
Workplace: HybridFull timeUSD 88,000 - 145,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Mentoring","Communication","Problem-solving","Stakeholder management"]

Lead a regional team of customer-facing email deliverability consultants while owning a portfolio of assigned customers. Provide advanced deliverability support, act as an escalation point for complex issues, and help customers maximize the impact of their email programs. Partner with Customer Success, Technical Support, Sales, and Growth to improve the customer experience, drive strategic deliverability planning, and lead process and thought-leadership initiatives.

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FursaFursa
Braze
Braze
2 months ago

Team Lead, Email Deliverability

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead a regional team of customer-facing email deliverability consultants while owning a portfolio of assigned customers. Provide advanced deliverability support, act as an escalation point for complex issues, and help customers maximize the impact of their email programs. Partner with Customer Success, Technical Support, Sales, and Growth to improve the customer experience, drive strategic deliverability planning, and lead process and thought-leadership initiatives.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide advanced deliverability support to customers and internal teams.
  • •Manage a small portfolio of assigned customers using a Deliverability Services Consulting entitlement.
  • •Oversee, nurture, and grow a small team through day-to-day interactions and long-term career development.
  • •Interface with prospects and customers to build relationships and trust using deliverability expertise and leadership.
  • •Serve as an escalation point for regional teams and support strategic deliverability planning for high-visibility brands.

Pay and Benefits

Salary: USD 88,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementRsusPaid LeaveLearning BudgetParental LeaveDonation Matching

Key Requirements

  • •Experience coaching or mentoring email deliverability consultants to drive team performance and retention.
  • •Very strong understanding of the email deliverability space, including technical concepts and best-practice strategies.
  • •Proven consultative approach to analyze deliverability issues, identify root causes, and maintain high client satisfaction.
  • •Familiarity coordinating with mailbox providers, blocklist operators, and filtering companies to navigate evolving deliverability outcomes.
  • •Experience identifying and implementing process optimization to improve efficiency, reduce time-to-market, and support scalability.
Experience:Email deliverabilityCustomer-facing consultingEmail marketingSaaSMarketing technology
Skills:LeadershipMentoringCommunicationProblem-solvingStakeholder management
Languages:English

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn