Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: []

Join GDIT as a Help Desk Technician IV to respond to users via phone, email, chat, and tickets, log and track issues, and resolve basic hardware, software, and network connectivity problems. You’ll guide users through troubleshooting, install and update software, handle password resets and access issues, escalate complex cases, and document resolutions and knowledge-base content. The role requires TS/SCI with Polygraph clearance and US citizenship.

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General Dynamics
General Dynamics
4 days ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join GDIT as a Help Desk Technician IV to respond to users via phone, email, chat, and tickets, log and track issues, and resolve basic hardware, software, and network connectivity problems. You’ll guide users through troubleshooting, install and update software, handle password resets and access issues, escalate complex cases, and document resolutions and knowledge-base content. The role requires TS/SCI with Polygraph clearance and US citizenship.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems.
  • •Log, track, diagnose, and resolve basic technical issues for hardware, software, and network connectivity.
  • •Provide step-by-step troubleshooting guidance and escalate complex issues to second-level support as needed.
  • •Install, configure, and update software; assist with password resets, account lockouts, and access issues.
  • •Document and report support interactions, solutions, and procedures for recurring issues, including knowledge base contributions.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceLong-term Disability

Key Requirements

  • •Associates degree (Associates of Arts/Associates of Science).
  • •5+ years of related experience.
  • •CompTIA Security+ certification required within 3 months of start date.
  • •Installs, modifies, and repairs computer hardware and software using remote access tools.
  • •Must currently possess TS/SCI with Polygraph and be able to obtain/maintain it, with US citizenship required.
Experience:5+ years
Education:Associate's in Associates of Arts/Associates of Science
Certifications:CompTIA Security+
Tech Stack:Help Desk SoftwareRemote SupportTicketing systemRemote access toolsHardwareSoftwareNetwork connectivityPrinterScannerPeripheral troubleshooting

Eligibility

Security Clearance:Top Secret SCI + Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn