Customer Care Agent (Home) with German & English (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Problem-solving","Independent working","Time management","Communication"]

Provide customer support from home for back-office and front-office inquiries, including handling travel claims by reviewing and processing them accurately per guidelines and ensuring timely follow-ups. You’ll meet personal and team productivity and quality targets while collaborating with internal teams to resolve issues. The role uses AI and business intelligence concepts to support predictive analytics and fraud detection, with a focus on quick, independent execution.

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FursaFursa
Allianz
Allianz
6 days ago

Customer Care Agent (Home) with German & English (m/f/d) (Bucarest, RO, 020339)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide customer support from home for back-office and front-office inquiries, including handling travel claims by reviewing and processing them accurately per guidelines and ensuring timely follow-ups. You’ll meet personal and team productivity and quality targets while collaborating with internal teams to resolve issues. The role uses AI and business intelligence concepts to support predictive analytics and fraud detection, with a focus on quick, independent execution.
Location: Romania
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle back-office and front-office customer support to answer customer questions.
  • •Review and process travel claims quickly and accurately according to company guidelines.
  • •Investigate claims and ensure timely follow-up for a high-quality customer experience.
  • •Meet monthly personal and team productivity and quality targets.
  • •Work with internal teams to solve issues and assist with additional duties as needed.

Pay and Benefits

Perks:Private MedicalAnnual BonusPaid LeaveLinkedin Learning

Key Requirements

  • •Fluency in German (C1) and English (minimum B2).
  • •1–2 years of experience in a similar role is a plus.
  • •Strong problem-solving skills with the ability to find solutions and tackle challenges.
  • •Ability to handle a high volume of work and meet deadlines.
  • •Comfort with Microsoft Office tools (Outlook, Excel, Word, PowerPoint, Access).
Experience:1-2 years
Skills:Problem-solvingIndependent workingTime managementCommunication
Languages:GermanEnglish
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessAIPredictive analyticsFraud detectionBusiness intelligence

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn