Freight Forwarding Operations & Customer Service Agent

Manage day-to-day freight forwarding operations and provide ocean freight customer support. You’ll handle file creation, ensure compliance with estimates and profit margin inputs, and support timely invoicing. Partner with sales, internal DP World networks, and airline/ocean line contacts to procure capacity and cost-effective solutions. Assist customers with export/import documentation and flight/sailing details, and respond quickly to emergencies during air/ocean file execution.