Freight Forwarding Operations & Customer Service Agent

DP World
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer service","Problem resolution","Relationship management","Attention to detail"]

Manage day-to-day freight forwarding operations and provide ocean freight customer support. You’ll handle file creation, ensure compliance with estimates and profit margin inputs, and support timely invoicing. Partner with sales, internal DP World networks, and airline/ocean line contacts to procure capacity and cost-effective solutions. Assist customers with export/import documentation and flight/sailing details, and respond quickly to emergencies during air/ocean file execution.

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FursaFursa
DP World
DP World
1 year ago

Freight Forwarding Operations & Customer Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Manage day-to-day freight forwarding operations and provide ocean freight customer support. You’ll handle file creation, ensure compliance with estimates and profit margin inputs, and support timely invoicing. Partner with sales, internal DP World networks, and airline/ocean line contacts to procure capacity and cost-effective solutions. Assist customers with export/import documentation and flight/sailing details, and respond quickly to emergencies during air/ocean file execution.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage file creation and services associated with freight forwarding and logistics.
  • •Assist with account start-up and liaise with sales to ensure required documentation/information for SOPs is provided.
  • •Monitor and audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing.
  • •Support clients with export/import documentation and provide complete flight/sailing details to ensure smooth information flow.
  • •Coordinate with airlines/ocean lines, internal DP World networks, and partner agents; respond quickly to emergencies and coordinate support during workflow overload.

Key Requirements

  • •Freight forwarding experience is mandatory.
  • •At least 3 years of recent experience in Freight Forwarding Operations and Customer Service.
  • •Graduate in any field.
  • •Experience handling export/import documentation and day-to-day customer requests in transportation files.
Experience:3+ yearsFreight forwardingLogistics
Skills:Customer serviceProblem resolutionRelationship managementAttention to detail
Languages:US

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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