Cin7

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own a high-volume SaaS customer book (450 key accounts) to drive retention and product adoption for growing, scaling brands. Build consultative relationships, run daily customer calls and QBRs, and provide value-oriented business reviews to optimize workflows. Track customer health, identify risks early, and escalate effectively. Partner cross-functionally with Sales, Onboarding, Product, and Support while using tools and AI to execute scalable playbooks.

Location: Colombo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build strong, consultative relationships with customers to drive strategic value, adoption, and long-term success.
•Manage a SaaS book of business (450 key accounts), focusing on retention and product adoption.
•Conduct daily customer calls using AI-enabled tools and execute tech-touch/human-touch playbooks at scale.
•Run QBRs, pricing reviews, value proposition pitches, and client escalation calls.
•Track customer health, identify risks early, implement mitigation strategies, and collaborate with internal teams to resolve issues.

Pay and Benefits

Perks:Health InsuranceAnnual BonusRemote WorkPaid Leave

Key Requirements

•5+ years in a customer-facing role, ideally in high-velocity SaaS Customer Success or account management.
•Experience working with supply chain, manufacturing, commerce, or retail customers.
•Proven skills in client retention and strategic account management.
•Strong communication skills, including simplifying technical concepts for different audiences.
•Data fluency to analyze usage patterns, KPIs, and business impact; plus a bachelor’s degree or equivalent experience.

Experience:SaaSCustomer successAccount managementSupply chainRetail

Education:Bachelor's

Skills:Consultative relationship buildingClient retentionStrategic account managementCommunicationCustomer centricity

Tech Stack:SalesforceChurnZeroGongAI tools

Company Brief

Cin7

Provides cloud-based inventory management and ERP solutions for retailers, wholesalers, and multichannel sellers, integrating inventory, POS, e‑commerce and supply chain workflows to automate order fulfillment and stock control.

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn

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Cin7

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Colombo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build strong, consultative relationships with customers to drive strategic value, adoption, and long-term success.
•Manage a SaaS book of business (450 key accounts), focusing on retention and product adoption.
•Conduct daily customer calls using AI-enabled tools and execute tech-touch/human-touch playbooks at scale.
•Run QBRs, pricing reviews, value proposition pitches, and client escalation calls.
•Track customer health, identify risks early, implement mitigation strategies, and collaborate with internal teams to resolve issues.

Pay and Benefits

Perks:Health InsuranceAnnual BonusRemote WorkPaid Leave

Key Requirements

•5+ years in a customer-facing role, ideally in high-velocity SaaS Customer Success or account management.
•Experience working with supply chain, manufacturing, commerce, or retail customers.
•Proven skills in client retention and strategic account management.
•Strong communication skills, including simplifying technical concepts for different audiences.
•Data fluency to analyze usage patterns, KPIs, and business impact; plus a bachelor’s degree or equivalent experience.

Experience:SaaSCustomer successAccount managementSupply chainRetail

Education:Bachelor's

Skills:Consultative relationship buildingClient retentionStrategic account managementCommunicationCustomer centricity

Tech Stack:SalesforceChurnZeroGongAI tools

Company Brief

Cin7

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn