Customer Success Manager

Cin7
Colombo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Consultative relationship building","Client retention","Strategic account management","Communication","Customer centricity"]

Own a high-volume SaaS customer book (450 key accounts) to drive retention and product adoption for growing, scaling brands. Build consultative relationships, run daily customer calls and QBRs, and provide value-oriented business reviews to optimize workflows. Track customer health, identify risks early, and escalate effectively. Partner cross-functionally with Sales, Onboarding, Product, and Support while using tools and AI to execute scalable playbooks.

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FursaFursa
Cin7
Cin7
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a high-volume SaaS customer book (450 key accounts) to drive retention and product adoption for growing, scaling brands. Build consultative relationships, run daily customer calls and QBRs, and provide value-oriented business reviews to optimize workflows. Track customer health, identify risks early, and escalate effectively. Partner cross-functionally with Sales, Onboarding, Product, and Support while using tools and AI to execute scalable playbooks.
Location: Colombo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build strong, consultative relationships with customers to drive strategic value, adoption, and long-term success.
  • •Manage a SaaS book of business (450 key accounts), focusing on retention and product adoption.
  • •Conduct daily customer calls using AI-enabled tools and execute tech-touch/human-touch playbooks at scale.
  • •Run QBRs, pricing reviews, value proposition pitches, and client escalation calls.
  • •Track customer health, identify risks early, implement mitigation strategies, and collaborate with internal teams to resolve issues.

Pay and Benefits

Perks:Health InsuranceAnnual BonusRemote WorkPaid Leave

Key Requirements

  • •5+ years in a customer-facing role, ideally in high-velocity SaaS Customer Success or account management.
  • •Experience working with supply chain, manufacturing, commerce, or retail customers.
  • •Proven skills in client retention and strategic account management.
  • •Strong communication skills, including simplifying technical concepts for different audiences.
  • •Data fluency to analyze usage patterns, KPIs, and business impact; plus a bachelor’s degree or equivalent experience.
Experience:SaaSCustomer successAccount managementSupply chainRetail
Education:Bachelor's
Skills:Consultative relationship buildingClient retentionStrategic account managementCommunicationCustomer centricity
Tech Stack:SalesforceChurnZeroGongAI tools

Company Brief

Cin7
Provides cloud-based inventory management and ERP solutions for retailers, wholesalers, and multichannel sellers, integrating inventory, POS, e‑commerce and supply chain workflows to automate order fulfillment and stock control.
Industry: Supply Chain Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Auckland, New Zealand
WebsiteLinkedIn