Sr. Technical Account Manager

Zapier
South America, Latin America
Workplace: RemoteFull timeUSD 55,000 - 82,600 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Proactive problem-solving","Customer judgment","Cross-functional collaboration","Technical communication","Autonomy"]

Support Zapier’s Enterprise customers on the post-sale team as a named technical partner. Design and improve customer automations, translating complex processes into reliable workflow architectures, troubleshooting across Zapier, APIs, authentication, and connected applications. Lead proactive technical partnerships with architecture reviews and account plans, partner with Customer Success on adoption and retention, and provide technically grounded feedback to Product and Engineering—also helping customers make responsible AI-driven automation decisions.

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FursaFursa
Zapier
Zapier
5 days ago

Sr. Technical Account Manager

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Job Summary

Support Zapier’s Enterprise customers on the post-sale team as a named technical partner. Design and improve customer automations, translating complex processes into reliable workflow architectures, troubleshooting across Zapier, APIs, authentication, and connected applications. Lead proactive technical partnerships with architecture reviews and account plans, partner with Customer Success on adoption and retention, and provide technically grounded feedback to Product and Engineering—also helping customers make responsible AI-driven automation decisions.
Location: South America, Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, build, and improve customer automations tied to meaningful business outcomes using dedicated TAM hours.
  • •Translate complex processes into workflow architectures and build high-value use cases from concept to reliable production operation.
  • •Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications; improve reliability and recovery through monitoring and error handling.
  • •Develop technical account plans and lead working sessions, architecture reviews, and executive conversations to drive solutions and next steps.
  • •Partner with Customer Success to connect technical work to adoption, realized value, retention, and growth, and represent the customer internally with evidence-based feedback and escalations.

Pay and Benefits

Salary: USD 55,000 - 82,600 annually

Key Requirements

  • •7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
  • •A track record of measurably improving Enterprise customer outcomes such as reducing churn risk, strengthening renewals, expanding adoption, or driving upsell/cross-sell via technical enablement.
  • •Demonstrated experience building integrations, automations, or API-based solutions (not just recommending them).
  • •Hands-on familiarity with Zapier or comparable automation and integration platforms.
  • •Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic, plus experience diagnosing complex multi-system problems.
Experience:7+ yearsEnterpriseAutomationIntegrationsCustomer success
Skills:Proactive problem-solvingCustomer judgmentCross-functional collaborationTechnical communicationAutonomy
Tech Stack:ZapierAPIsWebhooksAuthenticationChatGPTClaudeGeminiModel Context Protocol (MCP)

Company Brief

Zapier
Provides a no-code automation platform that connects apps and automates workflows for businesses and individuals, enabling integrations between thousands of web applications to streamline repetitive tasks and improve productivity.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2011
WebsiteLinkedIn