Senior Delivery Manager

Braze
Tokyo
Full timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Curiosity","Accountability","Analytical thinking","Problem-solving","Communication","Collaboration"]

Own the early customer lifecycle for onboarding new clients on the Expert Services team. Rapidly understand customer business requirements and drive fast time-to-value by coordinating CRM and technical delivery against milestones. Partner with Customer Success Managers and Solutions Architects to manage onboarding portfolios, lead technical workstreams, deliver enablement training and workshops, and set KPIs for early adoption and ROI—ensuring smooth transitions to Customer Success.

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FursaFursa
Braze
Braze
1 day ago

Senior Delivery Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Own the early customer lifecycle for onboarding new clients on the Expert Services team. Rapidly understand customer business requirements and drive fast time-to-value by coordinating CRM and technical delivery against milestones. Partner with Customer Success Managers and Solutions Architects to manage onboarding portfolios, lead technical workstreams, deliver enablement training and workshops, and set KPIs for early adoption and ROI—ensuring smooth transitions to Customer Success.
Location: Tokyo
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Project manage a portfolio of customer onboardings to successful outcomes and accelerate time to value.
  • •Maintain and manage internal stakeholders to foster a cohesive customer experience.
  • •Engage customer stakeholders to understand business and technical goals and build credible relationships across the customer organization.
  • •Deliver enablement training and workshops on strategic and technical topics.
  • •Take ownership of technical workstreams in onboarding and coordinate with client product/engineering teams; tailor onsite and remote onboarding where needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementEquityPaid LeaveLearning Budget

Key Requirements

  • •5+ years of experience in a client-facing work environment.
  • •Experience with project management and preferably technical implementation.
  • •Ability to quickly learn and apply new perspectives in a fast-paced environment.
  • •Excellent analytical, problem-diagnosis, and creative problem-solving skills to implement changes.
  • •Strong communication skills for video calls and email, with the ability to manage conflicting priorities.
Experience:5+ yearsSaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsProgramming
Skills:CuriosityAccountabilityAnalytical thinkingProblem-solvingCommunicationCollaboration
Tech Stack:CRMAPIsSaaSMarketing AutomationHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn