Wire Customer Service - Operations Processor

Handle inbound calls related to wire transfers that have been sent or received, researching and resolving transfer inquiries by processing returns, opening cases, documenting interactions, and routing customers to specialized teams. Work in a hybrid schedule (three days per week in the office) in a fast-paced, high-volume call center. You’ll need financial-services customer service experience, strong communication, and the ability to learn complex processes and solve exceptions using data.