Product Support Engineer 2 - Bangalore/ Hyderabad

boomi
India
Workplace: RemoteFull timeFunction: Product ManagementExperience: 2-4 yearsSkills: ["Empathy","Problem-solving","Continuous learning","Patience","Communication"]

Provide exceptional customer engagement for Boomi’s Global Customer Support team, resolving technical issues through virtual meetings, chat, and email. Manage expectations, empathize with customer concerns, and use technical knowledge to deliver timely, accurate fixes or escalate for deeper investigation. Partner with Product and Engineering teams by sharing customer feedback to shape future features. Participate in on-call rotations with flexible hours across an IST/ET schedule.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
boomi
boomi
5 days ago

Product Support Engineer 2 - Bangalore/ Hyderabad

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional customer engagement for Boomi’s Global Customer Support team, resolving technical issues through virtual meetings, chat, and email. Manage expectations, empathize with customer concerns, and use technical knowledge to deliver timely, accurate fixes or escalate for deeper investigation. Partner with Product and Engineering teams by sharing customer feedback to shape future features. Participate in on-call rotations with flexible hours across an IST/ET schedule.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional engagement for customers’ initial contact with the Global Customer Support team.
  • •Resolve technical issues related to Boomi products, including configuration and networking.
  • •Manage customer expectations by acknowledging concerns, empathizing, and refining analysis with follow-up questions.
  • •Deliver timely, accurate solutions and determine when deeper technical investigation and collaboration are needed.
  • •Collaborate with Product and Engineering teams to share customer feedback for new features and functions.

Key Requirements

  • •2-4 years of software support experience, including 1-2 years of customer-facing experience.
  • •Ability to explain technical details to both technical and non-technical audiences.
  • •Basic knowledge of programming/scripting languages such as Java, React, Groovy, and JavaScript.
  • •Basic knowledge of Windows and Linux operating systems.
  • •Ability to troubleshoot and administer cloud-based software applications and work an on-call rotation.
Experience:2-4 yearsCustomer supportSoftware support
Skills:EmpathyProblem-solvingContinuous learningPatienceCommunication
Languages:English
Tech Stack:JavaReactGroovyJavaScriptWindowsLinuxAWSMicrosoft AzureGoogle Cloud Platform (GCP)NetSuiteSalesforceHadoopPostmanOAuth 2.0

Company Brief

boomi
Provides a cloud-native integration platform (iPaaS) enabling enterprises to connect applications, data, APIs and workflows for hybrid and multi-cloud environments. Offers tools for integration, API management, master data management, and workflow automation.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Chesterbrook, United States
Founded: 2000
WebsiteLinkedIn