Commercial Service Manager_3157

Allianz
Bucharest
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Communication","Independent work"]

Own commercial and operational governance for Telecom Expense Management Services (TEMS). Develop cost steering and controlling processes, lead P&L controlling, monthly reviews, and price calculations, and provide accurate financial input to service steering. Steer the end-to-end TEMS process globally with invoice accuracy, KPI/SLA monitoring, and data quality. Support commercial guidance to customers and act as escalation point for complex recurring issues, collaborating closely with Service Managers and vendors.

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FursaFursa
Allianz
Allianz
1 day ago

Commercial Service Manager_3157

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Last checked: 11 hours agoStatus: Live

Job Summary

Own commercial and operational governance for Telecom Expense Management Services (TEMS). Develop cost steering and controlling processes, lead P&L controlling, monthly reviews, and price calculations, and provide accurate financial input to service steering. Steer the end-to-end TEMS process globally with invoice accuracy, KPI/SLA monitoring, and data quality. Support commercial guidance to customers and act as escalation point for complex recurring issues, collaborating closely with Service Managers and vendors.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Develop and implement cost steering and controlling processes, including monthly reviews and P&L controlling.
  • •Provide product owners with accurate financial information to enable efficient service steering and identify financial opportunities.
  • •Own and steer the end-to-end TEMS process globally, ensuring governance, consistency, and efficiency across markets/OEs.
  • •Track and ensure invoice accuracy, resolve discrepancies, and act as escalation point for complex or recurring errors.
  • •Define and monitor TEMS KPIs/SLAs, drive automation and process optimization, and support vendor negotiations and contract renewals from a commercial perspective.

Pay and Benefits

Perks:Health InsurancePensionEquityAnnual BonusParental LeaveRemote Work

Key Requirements

  • •Higher education degree with a technical-economical focus (e.g., industrial engineering) or equivalent work experience.
  • •Sound business knowledge with strong application of financial principles, ideally within a Service Management context.
  • •Technical awareness of network services.
  • •Fluency in English and ability to clearly explain complex subjects to varied audiences.
  • •Very good knowledge of Microsoft Office (especially Excel), ServiceNow, and SAP (FI-CO/BW).
Experience:Service management
Skills:Problem-solvingCommunicationIndependent work
Languages:English
Tech Stack:Microsoft OfficeExcelServiceNowSAPFI-COBW

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn