Professional, Client Tech Support Engineering

Fiserv
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Client service","Troubleshooting","Documentation","Collaboration","Process improvement"]

Provide technical support to clients by troubleshooting and resolving issues quickly and accurately. Collaborate with internal teams to ensure client problems are addressed efficiently, and document interactions and solutions in the support database. Maintain and update IT support documentation, FAQs, and training materials, and manage secure file transfer processes for internal and external stakeholders while helping improve support tools and processes.

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FursaFursa
Fiserv
Fiserv
2 days ago

Professional, Client Tech Support Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical support to clients by troubleshooting and resolving issues quickly and accurately. Collaborate with internal teams to ensure client problems are addressed efficiently, and document interactions and solutions in the support database. Maintain and update IT support documentation, FAQs, and training materials, and manage secure file transfer processes for internal and external stakeholders while helping improve support tools and processes.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to clients and resolve issues in a timely manner.
  • •Collaborate with internal teams to ensure client issues are addressed efficiently.
  • •Document and track client interactions and solutions in the support database.
  • •Maintain and update IT support documentation, FAQs, and training materials.
  • •Manage secure file transfer processes for internal and external stakeholders.

Key Requirements

  • •3+ years of experience in technical support and client service.
  • •1+ year of experience troubleshooting hardware, software, and network connectivity issues.
  • •1+ year of experience with Office 365, ticketing systems, and remote support tools.
  • •1+ year of experience with FTP, SFTP, and other file transfer technologies.
  • •3+ years of equivalent combination of education background, related experience, and/or military experience.
Experience:3+ yearsFinancial services
Skills:Client serviceTroubleshootingDocumentationCollaborationProcess improvement
Tech Stack:Office 365Ticketing systemsRemote support toolsFTPSFTP

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn