Visa

2 weeks ago

Client Care Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own and improve Client Care operations for Visa, defining strategic priorities and running the operating cadence across business planning, demand and workforce forecasting, quality assurance, and performance metrics. Establish and optimize workflow procedures, coordinate with other business areas, and lead cross-functional teams to deliver complex initiatives. Support onboarding and automated case-assignment processes with AI/automation teams, while monitoring trends and recommending continuous improvements. Requires at least 3 days in office.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Define and manage strategic priorities for Client Care operations, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring.
•Establish, implement, and continuously improve procedures and workflow processes to increase operational effectiveness.
•Coordinate operational activities with other business areas.
•Lead and manage cross-functional teams to deliver complex projects and initiatives.
•Support onboarding and collaborate with AI and automation teams to develop automated case assignment processes; monitor performance and provide improvement recommendations.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree (or 2+ years with an advanced degree; 0 years with a PhD).
•6+ years of relevant experience with a Bachelor’s degree (or 4+ years with an advanced degree; up to 3 years with a PhD) preferred.
•Experience delivering complex, system-integrated business application projects.
•Experience in dispute processing across Visa product lines.
•Experience in process governance/change management and the ability to influence others while managing priorities and expectations.

Experience:5+ yearsPaymentsDispute processingContact centerProcess improvement

Education:Bachelor's

Skills:LeadershipStakeholder managementAnalytical thinkingProcess improvementMentoring

Tech Stack:Generative AIChatGPTMicrosoft CopilotAI automationMS OfficeMS ProjectPowerPointWordExcelVisioSharePointTeamsCRMGenesysData analysis

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

2 weeks ago

Client Care Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Define and manage strategic priorities for Client Care operations, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring.
•Establish, implement, and continuously improve procedures and workflow processes to increase operational effectiveness.
•Coordinate operational activities with other business areas.
•Lead and manage cross-functional teams to deliver complex projects and initiatives.
•Support onboarding and collaborate with AI and automation teams to develop automated case assignment processes; monitor performance and provide improvement recommendations.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree (or 2+ years with an advanced degree; 0 years with a PhD).
•6+ years of relevant experience with a Bachelor’s degree (or 4+ years with an advanced degree; up to 3 years with a PhD) preferred.
•Experience delivering complex, system-integrated business application projects.
•Experience in dispute processing across Visa product lines.
•Experience in process governance/change management and the ability to influence others while managing priorities and expectations.

Experience:5+ yearsPaymentsDispute processingContact centerProcess improvement

Education:Bachelor's

Skills:LeadershipStakeholder managementAnalytical thinkingProcess improvementMentoring

Tech Stack:Generative AIChatGPTMicrosoft CopilotAI automationMS OfficeMS ProjectPowerPointWordExcelVisioSharePointTeamsCRMGenesysData analysis

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor